Jessica Kephart Email & Phone Number

New York, New York, Us

Lead Onboarding, Implementation, and Integration teams with a focus on exceptional customer experiences and scaling the business. Report up to Chief Customer Officer

Seattle, Washington, Us

Lead teams focused on implementation and deployment of standard data assets, predictive models, and run-state technical updates to client tenants for Premium Services customers. Close collaboration with Product Management and Engineering teams as new data assets are developed and released, cross-functional alignment with other Professional Services teams to ensure tenants are optimized for downstream users with an overall focus on customer experience and scalability for growth.Report up to VP, Professional Services

Seattle, Washington, Us

Redesign process for discovery, integration, and shaping of customer purchase history data into CDP. Develop and lead a team of functional consultants and predictive SMEs to implement customer 360 databases, transformation and validation of transaction data, and training and deployment of predictive models and attributes. Define and maintain centralized repository of playbooks, solution guides, and processes around transactional implementations. Partner with Product to develop a tool and teach people how to onboard new predictive models. Provide client and implementation feedback to internal teams to assist with development of processes and products.Report up to Sr Director, Strategic Initiatives

Seattle, Washington, Us

Data transformation, configuration, and project management of 90-day pre-contract implementation pilots showcasing speed, accuracy, and value of customer data platform and ML-based identity resolution. Lead post-contract implementations with key customers.

Bellevue, Wa, Us

Understand our customers' business needs and requirements and translate that into savvy system design and configuration with a focus on simplicity, elegance, and future proofing. Take on challenging and complex projects, handle complex escalations, internal initiatives. Collaborate with Product and Technical teams. Lead community of Functional Consultants through community calls, coaching and mentoring, cross-functional collaboration with other areas of our business. My own success is measured through the success of others. Report up to VP, Service Delivery Global Subject Matter Expert: Concur Request integrated with Travel, Company Bill StatementsSpeaker at Fusion 2019: Accelerating Your PCard Program

Bellevue, Wa, Us

Manage implementation projects from design through deployment via remote implementation within aggressive time frames with an emphasis on best practices. Translate often complex client business requirements, accounting structure, and organization hierarchy into efficient and elegant system design. Deliver technical and functional knowledge transfers to client project teams, maximize internal training opportunities. Share knowledge, and establish strong, beneficial, cross-functional teams and collaborative relationships. Speaker at Fusion 2016: PCard Best PracticesSpeaker at Fusion 2015: Maximizing a Purchasing Card Program: Learn Key Points for Success and Hear From Your Peers

Bellevue, Wa, Us

San Francisco, Ca, Us

Manage implementation, training, and operations for system travel and procurement card programs, expense reimbursement, and managed travel, for 40,000 employee non-profit healthcare corporation. Lead team of expense auditors and purchasing card admins. SME, functional/technical consulting, and primary administration for enterprise travel and expense management system, leading design and development of system configuration, hierarchical structure, audit rules, software testing and troubleshooting. Collaborate and present to executive leadership regularly on program design, status, performance, controls and risks. Maintain and leverage vendor relationships for contracting. Initiate efficiencies and maximize overall program performance.

San Francisco, Ca, Us

Team lead for steadily growing credit card and expense management program. Oversee card issuer relationship, card issuance, cardholder training, reporting and analysis. Resolve complex issues; work with cross-functional teams to implement positive change such as regional P2P policy. Develop implementation process and plans; serve as functional and technical lead for expense management software. Design and process accounting interface of credit card transactions to general ledger.