I work closely with organizational senior leadership as part of a multi-functional Front Office team providing a wide range of high-level executive, programmatic, strategic, and project management support for the U.S. Customs and Border Protection, Office of Facilities and Asset Management, Organizational Resources and Support Division. I lead and support process documentation and improvement efforts including evaluating the current state, identifying and prioritizing areas for improvement, and… Show more I work closely with organizational senior leadership as part of a multi-functional Front Office team providing a wide range of high-level executive, programmatic, strategic, and project management support for the U.S. Customs and Border Protection, Office of Facilities and Asset Management, Organizational Resources and Support Division. I lead and support process documentation and improvement efforts including evaluating the current state, identifying and prioritizing areas for improvement, and working with stakeholders to develop, document, implement, and sustain new processes and procedures. I engage with stakeholders at all levels to identify challenges, recommend solutions, create value, integrate diverse perspectives, and manage expectations regarding novel, complex, and controversial operational, programmatic, and policy-related issues. I also translate complex concepts and solutions into deliverables. Show less

I identified and carried out communications and projects in support of the Office of Diversity and Inclusion at IU Health. In this role, I collaborated with all layers of management and teams to assess needs on strategic projects and devised comprehensive communications plans and tactics to inform, engage, and inspire internal and external audiences. Support teams, such as Corporate Communications and Marketing, helped distribute D&I collaterals.

This marketing communications role fell within the Government Business Division of Anthem, in particular the Indiana Medicaid health plan. During my tenure, I provided advanced creative and technical advice and writing support for the development and implementation of marketing communications materials for members, providers and community partners. I consulted with business owners to identify objectives, marketing strategies and support initiatives and evaluated the effectiveness of… Show more This marketing communications role fell within the Government Business Division of Anthem, in particular the Indiana Medicaid health plan. During my tenure, I provided advanced creative and technical advice and writing support for the development and implementation of marketing communications materials for members, providers and community partners. I consulted with business owners to identify objectives, marketing strategies and support initiatives and evaluated the effectiveness of communication plans, strategies, copy and materials. I researched, wrote and edited content for traditionally printed collaterals and digital platforms and ensured all materials met consistent business and legal standards, and followed appropriate corporate standards, guidelines, and approval processes. I worked with internal enterprise groups to facilitate projects through various stages to ensure collaterals were effective, accurate and produced on time. Show less

The Indianapolis Recorder acquired the Indiana Minority Business Magazine. For this publication I developed ideas, managed logistics and executed a photo shoot for the magazine cover and inside photo fashion spread. I also authored articles based on quarterly theme.

As the Newsroom Manager, I conferred with President on the direction of editorial department and collaborated with other departments on projects, design and growth strategies. During deadline day, I prioritized and managed the workflow to ensure timely completion of the newspaper. I identified strategies to reach diverse audiences and boost revenue. I also managed teams such as the freelance photographers and college interns. As a staff writer, my primary role was to begin and cultivate… Show more As the Newsroom Manager, I conferred with President on the direction of editorial department and collaborated with other departments on projects, design and growth strategies. During deadline day, I prioritized and managed the workflow to ensure timely completion of the newspaper. I identified strategies to reach diverse audiences and boost revenue. I also managed teams such as the freelance photographers and college interns. As a staff writer, my primary role was to begin and cultivate positive relationships with citizens, community leaders, stakeholders, and state institutions, and ensure each article adhered to company brand, mission and marketing strategy. Show less

I conducted client interviews to determine assistance needs and provided follow up client support for Hoosier families applying for SNAP, Medicaid and TANF benefits. I also successfully managed approximately 500+ cases and assessment files/notes.