• Developed and deployed Caterpillar Tuition Assistance Program for hourly production employees by collaborating with other divisions to understand needs and education access and set an annual budget through research of other units’ analytics; communicated and pitched initiative to a production population • Created a facilitation guide for Team Lead Evolve (TLE), a leadership development initiative, for deployment and implementation across Caterpillar • Created 6 course guides from Workday learning courses for leader use and 6 feedback forms to gather and analyze employee feedback regarding the TLE initiative • Designed and published 14 learning spotlights for the IPSD career development website; audited website for user experience and provided feedback to consideration

•Create specific excel reports of active commercial contract information so employees are better informed on expiration dates of important contracts•Reorganize hundreds of contract’s metadata within Agiloft database; application led to accurate data and better use of database•Produce 4 different reports and charts within Agiloft for commercial directors to track active contracts•Write a procedure for close purchase of Crude C4 for vendors and clients to check company procedure and comply with given prices•Educate and advise supervisor on fundamentals of Agiloft and its capabilities so training could be provided after my internship

•Created and developed excel spreadsheets tracking unemployment information; application allowed better understanding in order to answer employee questions and/or concerns•Communicated with HR Liaisons and TAMU employees addressing hundreds of unemployment claims and ADA requests•Analyzed organization wide meetings regarding payroll, facilitated dialogue, COVID-19 policies, etc.•Handled documents with sensitive information while maintaining confidentiality •Managed hundreds of Earnings Verification Requests using Legal Files database which led to more efficient and organized use of database

•Devised better use of resources at front of house during high volume hours to increase customer volume•Managed customer issues quickly and efficiently•Communicated with other employees and upper management to ensure customer satisfaction