Jessica L. Email & Phone Number

Boston, MA, US

• Led strategic planning and implemented operational strategies aligned with company goals.
• Managed and fostered a positive work environment for various departments, promoting professional development.
• Established quality assurance protocols to ensure services meet high standards and client expectations.

External Duties:Execute project initiatives through timely creation of project deliverables for each client. Manage project plans or complex workstream(s) including deliverables, issues, risks and resources, identifying and escalating risks to each client Cultivates a commitment to decisions through mutual understanding and collaboration Generates.

As the Chief Operating Officer (COO), I play a critical role in overseeing the operational functions of two mental health service organizations. Working closely with the CEO and other members of the executive team, I am responsible for driving operational excellence, strategic planning, and ensuring the highest quality of care for our clients. Key.

Farmington, Connecticut, US

Respond to all incoming referrals (fax, walk-ins, calls, emails, etc.) within 15 minutes (per company policy)Enter all referrals into Point Click Care (PCC)Review the clinical information and determine if the patient will be best suited at the facilityVerify insurance (Medicare, Medicaid, Managed care, Managed Medicaid, ACO/Bundle plans, commercial.

Natick, MA, US

Implement a new workflow for the front-end staffImplemented a new training guide for the Mass Health ACO/MCO/PCC/C3 changes. Maintained ongoing tracking of appropriate referrals, prior authorizations, and billing claims. Generated statements for outstanding balances, posted payments to the patient’s record, and managed the outstanding AR reports.

Assisted patients with inquiries regarding services, insurance, and financial estimatesSpeak with and/or meet with families about staffing specific placement proceduresAddress any concerns pertaining to the patients and/or staff living/working environment Collaborated with physicians and staff to expedite services in urgent situationsVerified coverage.

Tokyo, JP, JP

Assisted other depts. such as QA and HSE with the production, preparation, and maintenance of their training forms.Updated employee roles within SABA and assign new trainings as needed.Created internal workflow processes for tech ops new hires.Maintain a record of all migration issues.Created, published and assigned training courses.Updated roles within.

Nashville, TN, US

Developed and maintained positive customer relationships Reviewed contracts and scheduled education programs accordingly.Responded to internal and external client inquires (re: contracts, programs, and learning platforms) via phone/email within 24-48 hours.Prepared and Implemented new training programs for the LMS (Learning Management System). Create.

Masters Public Health

Healthcare Administration & Management