• Led strategic planning and implemented operational strategies aligned with company goals.• Managed and fostered a positive work environment for various departments, promoting professional development.• Established quality assurance protocols to ensure services meet high standards and client expectations.

External Duties:Execute project initiatives through timely creation of project deliverables for each client. Manage project plans or complex workstream(s) including deliverables, issues, risks and resources, identifying and escalating risks to each client Cultivates a commitment to decisions through mutual understanding and collaboration Generates recommendations and solutions by being curious, collaborative and innovative Builds understanding through effective presentation skills Identifies client or potential client needs for JLW Medical services Builds and maintains professional networks for business development and recruiting purposes Builds performance capacity in core consulting skills by increasing expertise in healthcare industry and JLW Medical services Develops others through feedback and coaching Participates in shaping and enhancing the future through culture and fostering with JLW Medical Internal Duties:Oversees the ongoing operations of all divisions in the company. Manages and directs the company toward its primary goals and objectives. Oversees employment decisions at the executive level of the company. Leads a team to consider major decisions including acquisitions, mergers, joint ventures, or large-scale expansion. Promotes communication and cooperation among departments to create a spirit of unity in the firm. Oversees the organizations financial structure, ensuring adequate and sound funding for the mission and goals of the company. Reviews the financial results of all operations, comparing them with the company’s objectives and taking appropriate measures to correct unsatisfactory performance and results. Ensures the company’s compliance with all applicable laws, rules, regulations, and standards. Negotiates with other companies regarding actions such as mergers, acquisitions, or joint ventures. Serves as the representative to the shareholders, employees, customers, the government, and the public.

As the Chief Operating Officer (COO), I play a critical role in overseeing the operational functions of two mental health service organizations. Working closely with the CEO and other members of the executive team, I am responsible for driving operational excellence, strategic planning, and ensuring the highest quality of care for our clients. Key Responsibilities: Develop and implement operational strategies to achieve organizational goals and objectives. Oversee day-to-day operations, including program delivery, resource allocation, and quality assurance. Streamline processes & workflows to enhance efficiency and effectiveness across all departments. Collaborate with the executive team to develop and execute strategic plans that align with the organization's mission and vision. Identify growth opportunities and new service offerings to expand our impact in the mental health space. Monitor industry trends & regulatory changes to anticipate future challenges and opportunities. Establish and maintain standards of excellence in service delivery, clinical care, and client outcomes. Implement quality improvement initiatives to continuously enhance the effectiveness & efficiency of our programs. Ensure compliance with all relevant regulations & accreditation standards. Work closely with the CFO to develop & manage the annual operating budget, ensuring financial sustainability & accountability. Monitor financial performance & key performance indicators (KPIs), identifying areas for improvement & cost-saving opportunities. Drive revenue growth through strategic partnerships, fundraising initiatives, & grant opportunities. Provide leadership & mentorship to department heads & staff, fostering a culture of collaboration, innovation, & continuous learning. Recruit, train, & retain top talent, ensuring that our team is equipped to deliver high-quality services & achieve organizational objectives and so much more!

Respond to all incoming referrals (fax, walk-ins, calls, emails, etc.) within 15 minutes (per company policy)Enter all referrals into Point Click Care (PCC)Review the clinical information and determine if the patient will be best suited at the facilityVerify insurance (Medicare, Medicaid, Managed care, Managed Medicaid, ACO/Bundle plans, commercial, etc.)Entered self-pay patients into system and collected deposit which is 30 days in advance.Pre-admit patients into patient ping (hold generally last 72 hours).Print admissions paperwork and provide to resident/designated third party responsibleProvide all rogers, guardianship, HCP, and PASSR paperwork to the director of social servicesNotify clinical staff, housekeeping, and facilities of incoming admissionsDuring morning meeting provide an update on census and discuss potential community sales events to increase referralsReview our pre-call plans for the week, discuss upcoming goals and steps that will be taken towards completion.Review our weekly sales marketing plans and provide the Regional Business Development a monthly SMP (Sales Marketing Plan)Review weekly business agenda with the administration teamRSVP to external events build and maintain external relationshipsTraining new admissions coordinatorsTracking training process in LMS systemManaging Timecard's & PayrollPromote community events (i.e. Winter Mixer, Fall into Autumn Networking event, Friendsgiving, etc.)Review PPM/RUGS on all Medicare patients on a daily basisAttend regularly scheduled meetings/trainings (weekly, monthly, & quarterly)Oversaw the ambassador program and discussed changes that needed to occur for quality and safety Reported any patient/family grievances to DPH within the 2 hours

Implement a new workflow for the front-end staffImplemented a new training guide for the Mass Health ACO/MCO/PCC/C3 changes. Maintained ongoing tracking of appropriate referrals, prior authorizations, and billing claims. Generated statements for outstanding balances, posted payments to the patient’s record, and managed the outstanding AR reports.

Assisted patients with inquiries regarding services, insurance, and financial estimatesSpeak with and/or meet with families about staffing specific placement proceduresAddress any concerns pertaining to the patients and/or staff living/working environment Collaborated with physicians and staff to expedite services in urgent situationsVerified coverage, documented patient account information, and responded to email inquiriesCreated schedules for all clinical staffProcess payroll Managed incoming new hires paperwork & training documentationHired 25+ qualified nurses, CNAs, home health aides, and companions within three weeks of opening Trained new hires on company policies, local, state, and federal regulations.Improved operational processes and developed strategic initiatives for growing the agency in the Metrowest area. Arrange to receive required medical information from doctors, physicians, prior agencies, etc.

Assisted other depts. such as QA and HSE with the production, preparation, and maintenance of their training forms.Updated employee roles within SABA and assign new trainings as needed.Created internal workflow processes for tech ops new hires.Maintain a record of all migration issues.Created, published and assigned training courses.Updated roles within LMS (Learning Management System) from Optional to Required, as needed.Processed training forms (Training Completion, On the Job trainings, Training Guides, Disqualifications, Refresher Training's, Qualified Trainer Authorization, and Training Waivers).Ensure all departments are in compliance with FDA and other governing agencies regulations.Reported ALL issues that may indicate non-compliance according to the SOP's (Standard Operating Procedures)Maintained file on SharePoint, MS Excel documents.Prepared, tracked, and processed learner assignment modifications.Managed conference rooms and scheduled new hire and other instructor led trainings.Ordered food and materials as needed.

Developed and maintained positive customer relationships Reviewed contracts and scheduled education programs accordingly.Responded to internal and external client inquires (re: contracts, programs, and learning platforms) via phone/email within 24-48 hours.Prepared and Implemented new training programs for the LMS (Learning Management System). Create, publish and assign new training courses. Maintains updates & training revisions.Coordinate continuing education software; that would reinforce previous trainings.Created customer facing templates using PowerPoint.Administered enrollment & curriculum.Upload participants (medical & non-medical professionals) into the LMS.Created WebEx meetings for virtual training sessions.Maintain records of attendance.Schedule follow up appointments with clients and trainers to ensure all programs ran efficiently Utilized SharePoint, Excel, PeopleSoft, and other systems for training & record keeping. Maintained CRM systems