Re-established, trained, and led a specialized team for Procter & Gamble’s Cross Campaigns under Nielsen’s new GCC model, ensuring a smooth transition for the client with no missed deliverables.Development of a tailored learning plan including bilingual training video creation, step-by-step documentation, process mapping, and user surveying.Built relationships and engagement among the newly established DAR Technical Services team, based in Mexico City, by implementing biweekly social calls including activity development.

Developed a streamlined data querying dashboard and improved the classification process that reduced labor needs, increased data quality, and dramatically reduced error problems leading to increased client satisfaction.Built relationships with key clients, including IBM, L'Oreal, AT&T, Chanel and Boston Beer (Sam Adams) by identifying and addressing technical issues and developing related educational materials/training. Spoke at the company's GROW event, to 40 selected future leaders, highlighting the importance of strong presentation, relationship building skills, and reputation across the company. Piloted the successful implementation of the salesforce ticketing system as the company transitioned toward a GCC model.Led training for 20 new employees in Mexico City during a workforce transition to a GCC model, this included over 100 hours of training, workshops, and demonstrations.

Developed process documentation on a newly formed team for an upcoming product offering. Interviewed SMEs, gathered requirements, designed, tested, and deployed procedural reference documents, surveys, reporting templates, and submitted regular updates to the global wiki.Worked with the Transformation and Automation Office to gather requirements and design a dashboard for a new research automation tool for the Editorial department.Worked with the Governance Office to research global market use of internal tools, determined the retirement of interface components due to Brazilian legal standards, and updated the global wiki documentation to reflect these changes.

Developed process documentation and trained new employees on efficient, quality controlled, data processing.Built relationships with key clients, including ESPN, Lifetime Movie Network, and KweliTV by identifying and addressing data inconsistencies.Established a dashboard and designed regular social activities for a team of 30 to address company wide work-from-home team building concerns. Aided in the implementation of this engagement model as it was adopted across the company.

Developed internal CRM software. Interviewed SMEs, created internal process and customer flow maps, designed the user interaction and interface flow.

Initiated company-wide file system redesign. Digitized and archived customer, vendor, and subcontractor files. Overtime hours were reduced by 75%.Designed presentations improving technical documentation, layout, and graphic elements, resulting in bids for bigger projects and growing into the Chicago market.