Jessica Braden Email & Phone Number

Airdrie, AB, CA

Calgary, Alberta, Canada

• Job Duties:
• Keep approximately 100 staff accountant schedules updated with files, PTO, trainings and leaves
• Conduct weekly reports to monitor utilization, missing time entries, and scheduling discrepancies
• Reallocate files left unstaffed due to attrition
• Collaborate with a team of 20 colleagues to improve our current scheduling system and recommend new features

Calgary, Alberta, Canada

• Job Duties:
• Coordinate trainings, meetings, maintenance contracts and various appointments for 20-25 HVAC technicians
• Comply with approximately 300 preventative maintenance service contract schedules
• Keep open work in progress (WIP) over 60 days below 25% of all open WIP
• Prioritize and schedule one-time service requests
• Obtain POs and confirm accurate billing information for existing and new customers

Calgary, Alberta, Canada

• Dynacare acquired Hooper Holmes and as a result my employment commenced with Dynacare. Job Duties:
• Assisting clients with various concerns regarding their insurance applications and appointments to complete their medical services
• Scheduling appointments for clients applying for insurance
• Assisting Health Professionals with completing appointments
• Rectify agent and client concerns
• Promptly answering emails and calls

Calgary, Alberta, Canada

• Job Duties:
• Develop staff customer service skills
• Performance coaching for each member of the team
• Creating a positive work environment and high team morale consistent with the values of the company
• Providing regular updates to management on successes and challenges in performance
• Resolve client difficulties when CSR's are unable to do so

• In this position I successfully hired ~50 health professionals each year. Job Duties:
• Assisting clients with various concerns regarding their insurance applications and appointments to complete their medical services
• Training new office staff and addressing concerns within the office
• Posting recruitment ads
• Evaluating resumes
• Scheduling appointments for clients applying for insurance

Douglas Square

• Job Duties:
• Serving customers
• Providing orientation and training to new employees
• Providing support and supervision for all front end staff
• Performing various authorizations (voids, payouts, discounts)
• Counting safe float and till float

Diploma, Accounting

Psychology