Jessica Braden Email & Phone Number

Airdrie, Ab, Ca

Calgary, Alberta, Canada

Job Duties:• Keep approximately 100 staff accountant schedules updated with files, PTO, trainings and leaves• Conduct weekly reports to monitor utilization, missing time entries, and scheduling discrepancies• Reallocate files left unstaffed due to attrition• Collaborate with a team of 20 colleagues to improve our current scheduling system and recommend new features

Calgary, Alberta, Canada

Job Duties:• Coordinate trainings, meetings, maintenance contracts and various appointments for 20-25 HVAC technicians• Comply with approximately 300 preventative maintenance service contract schedules• Keep open work in progress (WIP) over 60 days below 25% of all open WIP• Prioritize and schedule one-time service requests• Obtain POs and confirm accurate billing information for existing and new customers• Conduct payroll audits and make payroll corrections as needed

Calgary, Alberta, Canada

Dynacare acquired Hooper Holmes and as a result my employment commenced with Dynacare. Job Duties: • Assisting clients with various concerns regarding their insurance applications and appointments to complete their medical services• Scheduling appointments for clients applying for insurance• Assisting Health Professionals with completing appointments• Rectify agent and client concerns• Promptly answering emails and calls

Calgary, Alberta, Canada

Job Duties:• Develop staff customer service skills• Performance coaching for each member of the team• Creating a positive work environment and high team morale consistent with the values of the company • Providing regular updates to management on successes and challenges in performance• Resolve client difficulties when CSR's are unable to do so• Make recommendations to the manager based on trends discovered during researching issues

In this position I successfully hired ~50 health professionals each year. Job Duties:• Assisting clients with various concerns regarding their insurance applications and appointments to complete their medical services• Training new office staff and addressing concerns within the office• Posting recruitment ads• Evaluating resumes• Scheduling appointments for clients applying for insurance• Conducting interviews and reference checks• Assisting Health Professionals with completing appointments• Research clinics and labs to host client’s appointments• Rectify agent and client concerns• Promptly answering emails and calls• Mailing away contracts, specimens, requisitions and various kits to clients, health professionals and labs.• Training health professionals on our protocols and procedures

Douglas Square

Job Duties:• Serving customers• Providing orientation and training to new employees• Providing support and supervision for all front end staff• Performing various authorizations (voids, payouts, discounts)• Counting safe float and till float• Filling out sanitation sheets and scorecards• Addressing customer and staff concerns• Preparing break charts• On occasion, close managing the store

Diploma, Accounting

Psychology