Jessica Bunting, Mpa, Pmp, Csm Email & Phone Number

Austin, Texas, United States

•Responsible for the development and monitoring of core performance measures•Design and oversee a data governance strategy to enhance the validity and accuracy of reports and analyses.•Partner with departmental leaders, supporting analysis of existing business processes to enhance productivity and operations.•Lead and facilitate change initiatives across the division, ensuring smooth transitions and alignment with performance improvement goals.•Direct and develop the education of the division, pushing it to a data driven culture focused on continuous improvement.

Austin, Texas, United States

•Facilitate CRM enhancement project leading cross departmental staff in process mapping activities, requirements development, data extract and transformation efforts, and User Interface design. •Develop, monitor, and regularly produce user friendly reports focused on performance measures that support the mission and strategic direction of the organization. •Provide operational leadership to a cross-departmental team of CRM support staff ensuring daily needs of about 125 users are met. •Support data needs for over 100 staff including analyzing and improving data completeness and quality, querying and summarizing data, creating and training staff to use Power Queries to expedite repetitive reporting, and building reports within CRM for direct access.

Norfolk, Virginia, United States

•Serve as project manager for building renovation leading the coordination of vendors and team communication strategy, facilitation of bidding processes for movers, AV, security, HVAC, and VoIP, as well as the development and execution of office move strategy for staff of 40•Manage basic administrator functions within Microsoft Exchange and Microsoft Teams•Support all basic technical needs for 40 end users and facilitate escalation of tickets to IT Vendor as needed•Manage Dynamics 365 Database including executing all advanced reporting and providing support for 20 end users while coordinating a full system evaluation and enhancement project to better utilize system automations and improve the end user experience•Created organization’s first ever technical user guide detailing standard and best practices for equipment and software to improve team member experience•Implemented standard user onboarding/exiting process ensuring consistent setup and proper documentation of equipment usage and user access settings

Norfolk, Va

•Headed all technical aspects of moving the office to a temporary location including moving the on-prem server and PRI box, 58 internet connections, 43 phones, 42 workstations,16 printers, and coordination of 4 vendors•Coordinated request for proposal process and selection of IT vendor•Created and implemented a cost-saving hardware strategy to ensure role-based needs are met with provided equipment including the replacement of 25 outdated or under-resourced units, with no disruption to end user work product•Supported all basic technical needs for 40 end users and facilitated escalation of tickets to IT Vendor as needed•Managed Dynamics 365 Database including executing all advanced reporting and support for 20 end users

Norfolk, Virginia, United States

•Created all data reports for the organization requiring analysis and advanced data extracts from Dynamics 365•Developed data request process utilizing Power Automate to collect data, managed tickets, and efficiently responded to end users’ needs•Generated and documented standard procedures for various activities in Dynamics CRM and Outlook to ensure consistent use of software•Provided training for 20 Dynamics 365 users with an emphasis on implementing standard practices and utilizing new features for consistent data collection •Automated standard operations in Dynamics 365 allowing support staff to focus on exceptions

Norfolk, Virginia, United States

Norfolk, Virginia Area

•Established and implemented a strategy to collaboratively develop a community plan supporting an application to HUD seeking a minimum award of $1 million for a regional Youth Demonstration Program•Identified, cultivated relationships with, and engaged over 120 stakeholders from multiple sectors and industries across South Hampton Roads•Communicated with and coordinated efforts of all stakeholders ensuring progress and alignment across segmented working groups•Presented project stakeholders with project proposals supported by research and analysis of best practices and evidence-based methodologies•Developed and implemented an approach to digitize community asset data to create intuitive interactive visualizations for use by community members in need of human services

Norfolk, Va

• Utilize agile methodology with product owners and IT stakeholders to implement system enhancements through a timely development and release schedule incorporating transparency with all internal stakeholders via regular planning, standup and review meetings• Conduct stakeholder engagement activities with member representatives across all data domains and all organizational levels to assess strategic direction and end user experience, identify needed enhancements, and test system changes • Spear head change management efforts by monitoring key stakeholders, considering diverse audiences in all communication efforts, and ensuring member engagement throughout all aspects of the initiative so champions can be grown and resilience used to identify opportunities for improvement• Supported annual data collection and quality control efforts through automation of batch data uploads and data analysis resulting in actionable insights for end users ensuring the delivery of the annual statistical report with comprehensive quality data utilizing the newly implemented data analytics platform • Developed and implemented a four month phased release process to provide 1500 end users with tailored training opportunities and dedicated supports for onboarding to a newly created

Rockville, Maryland

• Developed user friendly dashboards utilizing Tableau to measure, track, and communicate member training engagement and reporting compliance.• Created a protocol for conducting member pilots to test the practicality, accuracy and completeness of data sets as well as the functionality and usability of the data submission, data validation, and data visualization interface • Managed vendor relationships and deliverables for technology acquisition, requirements design, and development of a data warehouse, over 600 data quality tests, roughly 30 SSRS tabular reports and 64 Tableau interactive Dashboards• Coordinated 25 Subject Matter Experts and over 65 member organization representatives across 11 Data Domains as they identified common data sets, shared field definitions, and key performance indicators to be utilized for comparative analytics across the network• Managed Request for Information and Request for Proposal process including distribution of materials, collection and review of submissions and execution of Master Service Agreement with vendor selected to conduct requirements gathering and development of $5.3 million data analytics initiative serving 158 independent member organizations

Wilmington, Delaware

• Delivered the CEO and Executive team business recommendations developed through analysis of organizational historical data, relevant industry benchmarks and marketplace data • Effectively communicated outcomes to internal stake holders, the Board of Directors, external partners and funding sources by generating user friendly data visualizations including monthly dashboards for all departments and the organization as a whole• Designed and facilitated training and educational opportunities for the Board of Directors as well as multi-level, cross-functional business teams to demonstrate the value of performance excellence practices and generate a culture of data-driven decision making• Served as the internal subject matter expert for all performance measurement and management activities including the identification and implementation of key performance indicators for all departments • Provided ongoing support to multiple teams ensuring improved utilization of numerous disparate data technologies by instituting the use of data batch uploads, automatic report generation, and threshold monitoring• Lead process improvement efforts throughout the organization to increase work quality and efficiency utilizing customer feedback and business intelligence to determine priorities and industry best practices like Kaizen to identify solutions

Wilmington, De

• Implemented an agency-wide quality and performance excellence monitoring process• Performed quality assurance audits agency wide and monitored organizational compliance with internal and external standards including but not limited to CARF, Goodwill Industries International, and Internal Standard Operating Procedures• Documented, tracked, measured, and reported outcomes from quality initiatives as well as maintained the corporate goals dashboard• Implemented Quality Improvement initiatives in retail locations based upon customer feedback

Wilmington, Delaware

• Ensured timely data collection, consolidation, analysis and reporting to promote the performance management and quality improvement capacity of the organization ensuring that goals were effectively and efficiently met• Worked with numerous departments to support the design, maintenance, and use of a collaborative organization wide performance monitoring system• Provided training and guidance to departmental staff and senior managers on the utilization of technology to enhance, automate, and simplify the process of reporting performance data at all levels of the organization• Implemented continuous performance and quality improvement efforts through involvement in, and oversight, of the employee suggestion program and consumer/employee surveys

Wilmington, Delaware

• Participated in planning, logistical coordination, and implementation of the 16-week Nonprofit Management Certification Course• Provided assistance to course facilitators to ensure the proper functioning of all technology and multimedia resources

Appropriately respond to all inquiries and requests for information or services in a timely manner as well as facilitate the coordination of schedules for the heads of five national corporationsConduct data analysis and prepare weekly reports detailing the current financial status, financial trends, and employee performance of five national companiesCoordinate the social media initiatives of a national corporation, utilizing over twenty social media networks daily and creating monthly mailings distributed to over 19,500 individuals

Developed and implemented daily, weekly, and monthly activities and trips as well as special events for elderly residents in a 100-bed facilityCreated and published a monthly newsletter including a calendar of events and implemented the daily posting of an agenda and flyers for popular events in several common areas of the facilityProvided excellent customer service and assistance to residents and guests of the facility; as well as maintained daily records and completed routine security checks

Maintained campus security of a 5,000 student university, through the execution of detailed procedures set forth by the Campus Police Department ensuring buildings were locked and visitors to all Residence Halls were accounted forProvided clear, effective communication of instructions and information in cases of emergency to residents of campus dorms with up to 500 occupants Youth Missions Coordinator Summer 2009Appalachian Youth Missions; Served as a role model and mentor for groups of youth, averaging about 5 students at a time as they participated in service opportunities, life skill modules, and outdoor activities that I both organized and facilitated Promoted the organization's efforts to serve the community by creating various photo and video products and updating the organization's website

Masters, Public Administration; Nonprofit Management, 3.971/4

Activities and Societies: Pi Alpha Alpa ( National Honor Society for Public Affairs and Administration) Nu Lambda Mu (Nonprofit Academic.

B.A., Sociology

Activities and Societies: Alpha Kappa Delta- Sociology National Honor Society

Education record