Jessica Chainey Email & Phone Number

Dorval, Quebec, Canada

Barrie, Ontario, Canada

Barrie, Ontario

• Maintain databases of unverified sales, escalation recording requests, scripting suggestions, and YTD stats for multiple campaigns
• Develop, modify, and test new and existing scripts based on client requirements and agent suggestions
• Analyse and interpret test vs. control results
• Creation and maintenance of script outlines and rules packages for each campaign
• Coach and train new team members on Script Development processes
• Train management teams into newly launched campaigns

Barrie, Ontario, Canada

• Use computer operated software program that allows operation of two simultaneous calls
• Cold and warm calling campaign clients to offer products and services
• Provide product information and answer customer questions in order to obtain successful sale result

Alliston, Ontario, Canada

• Greet and assist guests and members, provide information about and answer queries about fitness centre memberships and classes, and other services offered
• Investigate and resolve guest and member complaints
• Ensure policies and procedures are followed
• Update facility bookings binding, ensuring information is distributed to appropriate departments
• Conduct membership tours and complete membership contracts for new, previous, and renewing members
• Provide ongoing training as needed to maintain a high level of customer service

Thunder Bay, Ontario, Canada

• Manage telephone inquiries, routing calls to in-house guests, take, cancel and change reservations, provide directions and information about hotel facilities, program wake-up calls and arrange transportation for guests
• Process individual and group arrivals, assign rooms and maintain occupancy statistics
• Handle guest departures, calculate final bill and receive payment
• Provide information and answer queries about local services and points of interest
• Investigate and resolve guest complaints
• Daily financial requirements including, balancing cash and totalling credit and debit receipts

Borden, Ontario, Canada

• Maintain database of received, registered and created files for Enrolment Inquiries
• Type messages, memos and letters in English and French from drafts paying strict attention to details as information is pertinent to military member’s pay and entitlements
• Proofread correspondence prior to release to message centre and Military Units
• Provide statistical data on Enrolment Inquiries
• Provide general processing, requirements to Military members across the country

Borden, Ontario, Canada

• Receive, register and re-distribute all incoming correspondence to Recruiting Group personnel
• Maintain databases for Central Registry and Nominal Roll
• Order, receive and distribute administrative supplies
• Transcribe documents in both English and French for senior staff members
• General office duties, filing, faxing, shredding of classified documents

Barrie, Ontario, Canada

• Preparation of various tax forms as per Canada Revenue Agency standard
• Advise clients on tax related issues and answer any tax related questions
• Training of junior reception staff

Barrie, Ontario, Canada

• Scheduling of appointments for tax preparers and clients
• Receptionist duties, routing of phone calls, greeting clients and answering general client queries
• Daily financial requirements including, invoicing, preparation of money orders and debit cards, cash refunds and financial reconciliation

Business Marketing

Business Marketing