Jessica Cousins Email & Phone Number

Raleigh, North Carolina, United States

Raleigh-Durham, North Carolina Area

I support Account Executives by taking a consultative role in both prospective and existing customers' evaluation process. I take the lead on all technical aspects of the sale, troubleshoot development and configuration hurdles, and manage escalation to Support, Professional Services and Engineering. I develop and present technical POC's and custom product.

Miami/Fort Lauderdale Area

I lead the company's Upsell efforts for SaaS product and service add-ons, including Electronic Health Record (EHR), Revenue Cycle Management (RCM) services, and patient engagement tools. I work hard to ensure the client's satisfaction with current products and work with the client success and support team to address concerns. I conduct Business.

Miami/Fort Lauderdale Area

I supported a team of sales representatives by delivering customized onsite and virtual demonstrations to prospective clients highlighting benefits of CareCloud solutions. My role included conducting deep discovery with prospective customers to understand their specialty, current workflows and pain points. I then tailored demonstrations to address those.

Miami/Fort Lauderdale Area

Working in start-up environment, I assumed any roles and responsibilities necessary to ensure customer success and increase number of customers and utilization of services. I managed enterprise accounts for groups within multiple specialties, and created business plans to meet client needs and conducted troubleshooting on accounts. I also presented company.

Miami/Fort Lauderdale Area

I cultivated relationships with 30 individual physician groups, including the company's two largest accounts. I served as a liaison between our clients and internal departments including operations, engineering, integrations and finance to ensure the best possible experience and outcome for our clients.

Johnson City, Tennessee