I currently work in a Joint Agency Task Force, comprised of multiple government Departments and other agencies. My role as an Operational Frameworks Officer involves: • Providing high quality operational guidance implement whole of Government policy

I currently work in a Joint Agency Task Force, comprised of multiple government Departments and other agencies. My role as a Reporting and Assurance Officer involves: • Providing high quality advice on policy matters, legislation and business outcomes to implement whole of Government policy• Maintaining statistical information and disclosure of said information• Drafting and quality checking various types of Ministerial correspondence• Establishing and maintaining relationships with key internal and external stakeholders• Responding to client queries related to the section area• Developing and implementing reporting frameworks as a part of the ongoing activities

As a Graduate, I completed three rotations in varying areas. My various roles have involved:• Providing high quality advice on policy matters, legislation and business outcomes to achieve nationally consistent effective outcomes• Drafting and quality checking Ministerial correspondence• Establishing key internal and external stakeholder relationships through engagement with other government agencies and stakeholders• Respond to client queries related to section area• Prepare briefings for senior management including liaising with relevant business areas for subject matter input• Research and data analysis to effectively support policy decisions and recommendations

As a Business Consultant at Origin Energy, my role involved:• Managing queries for small to medium enterprises relating to accounts, bills and payment options from a national customer case• Reaching key performance indicators in selected areas• Investigative work to resolve any issues which arise, this will involve liaising with 3rd parties such as distributors other energy retailers• Educating people around Origin's products and services to potential and existing customers to increase and retain customer base• Displaying appropriate phone manner and etiquette

As a Care Consultant at Origin Energy, my role involved:• Managing customer queries relating to accounts, bills andpayment options from a national customer base• Assisting current customers on any question relating to connections and disconnections when moving home• Reaching key performance indicators in selected areas• Provide customers with a friendly and enjoyable customer experience• Maintaining records of all customer interactions• Displaying appropriate phone manner and etiquette

While completing my industry placement at Whitelion, my role involved:• Assisting in the day to day office administration • Developing and writing of a program policy guideline for a partnership initiative • Conducting research and making associations with potential partners and sponsors • Developing an outline for future training and information sessions for Mentors

As a Student Ambassador for Google, my role involved: • Liaising between Google and relevant staff at University• Organising events around campus• Aiming to improve Google products and services on campusfor students

As a Information Assistant at David Jones, my role involved: • Providing customers with up to date and correction informationabout store trading hours and product locations• Ensuring the security of products within the store• Becoming the ‘Face of David Jones‘ and greeted all enteringcustomers• Dealing with any customer concerns

As a Sales Assistant for Diva, my role involved: • Greeting and providing customers with advice about jewellery• Assisting with house keeping and restocking items• Merchandising and visual presentation of store• Cash handling including cashing up procedures at the end ofday• Promoting of in store promotions and reaching sales targets