Jessica Leahy-Fitzgerald Email & Phone Number

Trafford Park, England, United Kingdom

Trafford Park, England, United Kingdom

Coaching and leading 4 of our 7 North West Hire Centre catchment areas in commercial performance, customer service, contractual & legal

Merseyside, United Kingdom

●Generate fresh initiatives through structured Business Development activity to heighten local awareness and ensure maximum conversion of direct enquiries within the Hire Division. ●Convert prospect customer enquiries into orders by conducting onsite visits.●Service key accounts to ensure maximum order potential and customer satisfaction.●Ensure the agreed KPIs are achieved for all areas within responsibility.●Maximise added value for every opportunity, promoting the full range of services offered.●Drive the profit performance of the Hire Centres accountable for.●Maximise income from hire revenue, transport and installation of Company products/services. ●Ensure effective administrative and control systems, for both selling and operational activities are kept up to date.

Preston, United Kingdom

●Generate fresh initiatives through structured Business Development activity to heighten local awareness and ensure maximum conversion of direct enquiries within the Hire Division. ●Convert prospect customer enquiries into orders by conducting onsite visits.●Service key accounts to ensure maximum order potential and customer satisfaction.●Ensure the agreed KPIs are achieved for all areas within responsibility.●Maximise added value for every opportunity, promoting the full range of services offered.●Drive the profit performance of the Hire Centres accountable for.●Maximise income from hire revenue, transport and installation of Company products/services. ●Ensure effective administrative and control systems, for both selling and operational activities are kept up to date.

Manchester, United Kingdom

Commercial Management Trainee of the Year 2016 Award ●Generate fresh initiatives through structured Business Development activity to heighten local awareness and ensure maximum conversion of direct enquiries within the Hire Division. ●Convert prospect customer enquiries into orders by conducting onsite visits.●Service key accounts to ensure maximum order potential and customer satisfaction.●Ensure the agreed KPIs are achieved for all areas within responsibility.●Maximise added value for every opportunity, promoting the full range of services offered.●Drive the profit performance of the Hire Centres accountable for.●Maximise income from hire revenue, transport and installation of Company products/services. ●Ensure effective administrative and control systems, for both selling and operational activities are kept up to date.

Liverpool, United Kingdom

● Currently top performer in 19 store franchise in net sales & labour %.● Delivering to other head office targets – KPI reports, Staffing Cost Control.● Man management – currently responsible for 9 staff. Delegation, motivation, staff engagement service, cultural leadership in terms of sales.● Day to day Operational Management – staff rotas, supplies/deliveries, administration, maintenance and effective prioritisation.Successfully driving and maximising the sales and profitability of the store to achieve growth. Monitoring and reviewing staff and store performance on a regular basis. Achieved target sales through maximising team performance. Organising, preparing and arranging promotional materials and displays. Maximising sales through effective merchandising. Implemented leading by example in all aspects of the role. Recruiting, training, supervising and appraising staff. Maintaining accurate statistical and financial records. Creating and projecting outstanding customer service at all times.

Liverpool, United Kingdom

Duty Bar/Restaurant ManagerWhilst at university; Present effective communication skills during events management and ensure all clients needs are met and all staff are aware of expectations/standards. Negotiating event costs with current clients and potential clients including weddings, private functions, business networking etc.. Budgeting and cost control for an independent business in relation to stocks, staffing levels etc. Successfully inputting payroll into a ledger and forwarding to accountants. Implemented encouraging customers to leave feedback via our website or Trip Advisor to ensure team performance could be maximised by good and critical feedback. Politely dealing with any complaints directly, in a professional manner. Help to establish a business as it was a start-up business.

Liverpool, United Kingdom

● Cashier & Replenishment of stock levels on shop floor.● Provide good customer service and deal with any complaints.● Nominated in February 2010 for promotion to duty supervisor.● Nominated in February 2011 for Management Development programme (left the job before programme began).Providing good customer service including greeting customers. Successfully stocking and visual merchandising to allow the shop to look aesthetically pleasing to customer including display arranging. Demonstrating knowledge of products being able to answer and customer questions. Ringing up purchases.

Bachelor Of Science (Bsc Hons), Business, Management, Marketing, And Related Support Services

Relevant modules included: Global Logistics and International Trade, Strategy & Innovation, Strategic Management, Global Corporate Social.

A Levels/Gcse'S

Activities and Societies: Captain of Hockey team Captain of Netball Team Member of Athletics team Member of Tennis Team Member of Debating.