Jessica Lee Email & Phone Number

Chicago, IL, US

Milwaukee, WI, US

Milwaukee, WI, US

Chicago, IL, US

• Assisting with the overall management of 30+ sales representatives and multiple simultaneous campaigns to ensure the orderly operation of the call center
• Maintaining a detailed understanding of all campaigns to serve as a resource for sales representatives
• Serving as the primary contact for data and reporting by preparing daily sales reports and orders for submission to the client and troubleshooting any discrepancies

Chicago, Illinois, US

• Selling tickets and providing information about the Paramount Theatre, Copley Theatre, RiverEdge Park and downtown Aurora in person and over the phone
• Processing Broadway subscription renewals and upgrade requests for nearly 19,000 subscribers
• Providing outstanding customer service to all patrons by responding to questions and comments and finding solutions to problems or complaints

• Provided administrative support in the form of responding to telephone and e-mail inquiries, filing camper forms, sorting and processing mail, data entry and making copies
• Managed all aspects of the camp store which includes restocking inventory, keeping accurate financial records and processing sales and refunds
• Provided additional supervision to campers as needed

• Managed all box office operations including processing ticket orders, financial reconciliations, organization of will call and maintaining the audience database
• Assisted in the supervision of volunteer box office staff during performances and the annual arts and music festival
• Mailing and delivering marketing materials to individual patrons, groups and businesses in the local and regional communities
• Coordinated ticket trades and PSA campaigns with radio stations and newspapers
• Created targeted e-mails, tweets and Facebook posts to promote upcoming performances, arts classes and summer arts camp
• Executed other marketing strategies through direct mailings, internet research for audience development purposes, ticket giveaways and solicitation of festival program book ads

• Processed season and single-game ticket orders for customers in person, over the phone and on game day
• Completed financial transactions such as handling cash and balancing the cash draw
• Assisted students, donors, faculty, staff and the public with questions or comments as well as coordinating solutions to problems or complaints

• Conducted interviews and auditions for campers interested in the program
• Recruited and informed campers through presentations and special events
• Maintained data records for each camper’s interview and audition
• Assisted this summer’s program participants in their departure from and return to the U.S.
• Interacted with European campers and visiting European performing ensembles.