Jessica Terry is a Associate Park and Recreation Specialist at California State Parks. She possess expertise in customer experience, call centers, customer retention, training, management and 38 more skills. Colleagues describe her as "I had the pleasure of having Jessica Terry as a direct report in 2016 while I was managing a loyalty department. Jessica was extremely passionate about the department and her employees. She went above and beyond on a daily basis. Some examples would be volunteering to change her shift when we had another supervisor out on leave as well as taking her own time to educate herself about new process and procedures. She led employee focus groups and created a presentation around how to improve KPI's and morale in the department. Jessica took pride in driving results the right way and helping her peers. I can honestly say I was privileged to have worked with her and would not hesitate to hire her to work for me again. " and "It is my pleasure to write a letter of recommendation for Jessica Terry. Jessica has worked for Verizon Wireless for 7.5 years wearing many hats. While working for Verizon, she worked in a variety of roles and capacities to include: Inside sales, Loyalty Coordinator, Operations Supervisor, and Manager. Jessica has a proven track record of leading results and strong employee development skills.
Jessica consistently maintains an outstanding rapport with her co-workers and our customers. Her ability to work proficiently and productively has exceeded expectations. She is organized, hard working, punctual, and respected among her co-workers as a leader who inspires and influences through communication and action. Jessica’s excellent ability to do this has made her one of our most successful Supervisors. Jessica’s passion for her team and loyalty to the business transcends all expectations and has delivered some of the strongest customer and employee satisfaction scores in our company.
I am confident that Jessica possesses the qualities any company would find desirable. I would strongly recommend her for employment. Her self-discipline, work ethic, and excellent leadership qualities would without a doubt make her an asset to your team and great candidate for a position where leadership, project management, communication, and discipline are valued. Please contact me for any further information needed.
Respectfully,
Brian Harkey
Sr. Manager Telesales Operations, Verizon
6550 W Hillsborough Ave.,
Tampa FL 33634
Phone: 813-601-6969
"
Listed skills include Customer Experience, Call Centers, Customer Retention, Training, and 39 others.