Jessica Lehner Email & Phone Number

San Jose, California, Us

San Jose, California, Us

Stepped into the role acquiring an additional team and increased responsibilities while maintaining Manager level responsibilities for full oversight of global client, compute, collaboration & productivity services. Successfully leading 28 staff across eight global locations. Teams consist of: >>EndPoint Team: Manages global WIN & Mac laptops/desktops, hardware standards, software & security agent deployments, and OS lifecycle- Advocated for and solved an administrative rights security issue in less time and under budget than proposed solution; went from product identification to deployment of 18k managed systems in under two months- Created a server-less asset management system which tracked ownership, warranty, age, health, and all hardware information for all end user managed systems>>Unified Communications Team: Oversees one manager and seven staff managing all technology related needs for over 650 conference rooms globally including new offices and upgrades, global telephony & AV conferencing.- Successfully completed major global phone system migration to the cloud >>Collaboration and Productivity Team: Retained three engineers as direct reports during company reorganization to effectively maintain maturing focus.- Successfully handled all data migrations from 2022 acquisitions; six completed and one in flight>>Quality Assurance Team: Tests all changes deployed to managed laptops, OS updates, automation, security agents, new hardware models.- Successfully coached team lead into widely recognized manager of an outstanding team in under one year

San Jose, California, Us

I have successfully managed an L3 IT team of eighteen including development and quality assurance contractors and project managers responsible for all global, collaboration, productivity and endpoint tools under this role as Manager and current role as Senior Manager. Hired, onboarded, trained, and managed staff performance.- Dramatically improved department effectiveness by applying scrum practice, Kanban board, virtual standups, etc.- Managed annual forecasts and budgets to accuracy year-over-year- Voluntarily stepped in to manage the technical tracks of a failing Identity Service project resulting in successful cutover - Initiated and led large transition from legacy prem technology to cloud, ownership from large IT teams to vendors- Trusted to acquire the QA team within one year; streamlined QA process from spreadsheets to cloud tool- Built a strong partnership with the Global Security Team positively influencing current outcomes and future projects- Successfully hired a small offshore development team to handle automation workAwards: IT Leadership One Team Award 2022, Spot Awards for: IT Security 2022, Leadership and Dedication to Acquisition Data Migrations 2022, Outstanding Performance of iDaaS Migration 2021, Technical Leadership and Execution iDaaS Initiative 2021, Rapid implementation of Security Agents Increasing Security Posture 2020, Overall Outstanding Performance 2017 and 2016

San Jose, California, Us

Hired on to oversee a small IT team while under the direction of the Vice President of Engineering. Project managed office infrastructure & circuit upgrades, installs, build outs, consolidations, and moves coordinating with stakeholders to gather and ensure projects delivered to requirements; technology vendors, architects, general contractors, and landlord teams.- Informally acted as manager of Mobile App Development; transitioned team to different development provider, technology solution and established it as a service within NetApp IT for other departments- Developed and executed IT maturation initiative: built out two new facilities on schedule, under budget, and exceeding executive expectations of 1+ years stability adding 1200 human hours to productivity per year- Created and implemented a maturity model to efficiently identify team areas of focus- Implemented a change management and communication process for conference room AV equipmentAwards: CEO Recognition Award 2016, Integration Spot Award 2016, Employee of the Month September 2015

Armonk, New York, Ny, Us

Quickly promoted to successfully develop, manage, and mentor vendor teams of project and deployment managers. Led multi-weekend data center migration of IBM Managed Service SAN to new infrastructure coordinating downtime and communication for onsite technical resource, customer account teams, hourly updates to all on the progress. Customers included: NYTimes, AMEX, and other major entities with large volumes of data. Defined and delivered utilization and performance metrics for monthly client reports. - Promoted in recognition of keenly executed team leadership skills- Successfully handled complex situations between contract team and client Awards: IBM Boulder Delivery Center Service Excellence Award 2014

Armonk, New York, Ny, Us

Hired in to lead projects maintaining storage hardware and firmware currency and decrease revenue loss for IBM’s strategic outsourcing division with a focus on IBM, SVC, XIV, DS*K, and Brocade switch equipment. Drove risk identification, resolution and ensured project technical teams understood and adhered to the risk management process. - Lead project manager in Colorado and U.K. for Managed Storage Services Commercial Shared environments - Mentored junior project managers for successful adherence to IBM’s project methodology and best practices

San Jose, California, Us

Led a team of global project managers handling all areas of IT infrastructure including office and data center relocations, expansions, consolidations, internal product deployments, network & voice upgrades, and software deployments.- Managed IT build of new corporate headquarters, Executive Experience Center, and relocation of three offices defining global network, video, and desktop standards for future office builds- Successfully led global program to migrate over 80 WAN and 20 internet circuits to single provider in 9 months- Improved timeliness and measurability by formalizing Network and Operations team project management standards- Effectively mentored 4-5 project managers to ensure consistency and promote best practices across global programs- Developed strategic infrastructure investment portfolio aligned to corporate objectives- Analyze IT infrastructure project requests to ensure alignment to portfolio objectives Awards: Star Award – Infrastructure PMO 2012, CEO Recognition Award 2012, Star Award – San Jose – HQ Office 2012

San Jose, California, Us

(Formerly Spectralink)Quickly promoted to functional manager of 4-5 project management staff responsible for defining, designing, delivering and documenting business application projects for the Global Fully Converged Network including: high availability network upgrades, VOIP upgrades, office moves, expansions, and builds, security application installations, and video infrastructure upgrades. Provided hands-on assistance with post implementation testing and troubleshooting. Effectively managed globally-distributed technical project teams spanning 35 countries and five continents through routing, switching, wireless, video, voice, security, storage, virtualization and Microsoft services- Promoted within three months after recognition of excellent customer-centered service and organizational skills- Successfully managed $400,000 project reengineering customer services processes and PeopleSoft CRM system; completed 17% under budget, 6 weeks ahead schedule resulting in 426% ROI over three years - Led the design of multiple datacenters including: power, air-conditioning, space, physical security, cabling, rack elevation design, and managed facility related constraints- Confidently managed global colocation facility expansion, modifications, and migration in Colorado, Singapore, and United Kingdom; improved vendor relationships for positive impact of future expansions- Trained junior engineers on the rapid deployment of complex technical solutions- Continuously reduced project expenses through skilled vendor negotiation- Initiated peer review of Andover Network Upgrade project; utilized lessons learned in Westminster Upgrade improving project communication, planning, and delivery. Instituted for all Network and VOIP upgradesAwards: Star Award – San Jose HQ Office 2011, Star Award – Austin VOIP Upgrade 2010, CEO Recognition Award 2010 Star Award – Boulder VOIP Upgrade 2010

San Jose, California, Us

Promoted within two month from providing customer-facing Tier 1 support as the Customer Service Support Technician to providing Tier 1 and 2 support to internal Spectralink employees deploying PC and telephony equipment as an IT Desktop Support Technician.