Jessica Benjamin Email & Phone Number

Waltham, MA, US

Product Owner - Fulfillment Automation

US

• Demonstrates company products and applications during proposals for new, high-profile clients
• Conducts user experience research to design and enhance a client facing application for eighteen clients
• Creates and manages backlog in JIRA Software for development work across multiple products
• Leads backlog refinement, sprint planning, show & tell, and sprint retrospect for three development teams
• Liaison between the technology team and business for all development requests
• Liaison between the sales team and clients for all development requests

Juno Beach, FL, US

• Lead bi-weekly User Acceptance Testing sessions for the Horizon/Metropolis application with 14 Product Owners across the enterprise to validate user stories and receive approval for the code to move into production
• Record bugs identified during User Acceptance Testing and work with teams to resolve
• Organize and lead design thinking workshops to brainstorm ideas on creating an accessible “data marketplace”
• Subject Matter Expert (SME) for the IT Power Delivery projects in the Center of Work Excellence, an enterprise project that is tasked to increase savings by $100 million over five years
• Collaborate with SMEs from other business units to identify synergies that will facilitate the architectural framework for an application that each business unit can follow
• Support the design, development, delivery, and management of all One Skyline Team communications

Juno Beach, FL, US

• Organized and lead multi-business unit meetings to gather data for the Center of Work Excellence
• Managed JIRA and Confluence pages for the enterprise project
• Identified and selected specific technology for the Center for Work Excellence Initiative to assist management across multiple business units in identifying and tracking field resources
• Eliminated bad data within the vendor management system by correcting the “Sponsors” of hundreds of vendors that were not previously compliant with company policy
• Served as an SME and lead post-production support on the SAP Fieldglass implementation
• Lead Change Management for SAP Fieldglass implementation which included developing communications and trainings

Juno Beach, FL, US

Completing a two-year rotational program where every six months a new position is obtained enabling the opportunity to be immersed in the NextEra Energy platform of technological offerings.

Juno Beach, FL, US

• Rotation Four: Power Delivery Information Technology
• Worked with SMEs on eight projects to map out processes and identify biggest pain points
• Analyzed business process data to identify whether Artificial Intelligence would be a viable solution for cost reduction
• Collaborated with SMEs to transform current data so that it could be loaded into an EDP (Enterprise Data Platform) for eventual load into destination system
• Created matrices to prioritize pain points by effort and benefit
• Assisted in calculating the O&M and Capital percentage split for all eight projects

Juno Beach, FL, US

• Rotation Three: Digital Transformation
• Created and utilized a live dashboard instead of a monthly PowerPoint presentation to increase visibility across the organization and provide more accurate metrics in real-time
• Worked with various teams in the IT Business Unit to create Confluence pages that would tie into a dashboard used by senior management
• Contributing member of the ‘A1A’ Agile Team which applied Artificial Intelligence across three business units to increase savings by $100 million over five years
• Assisted in creating the budget for the CWE Project for Nuclear and Power Delivery business units
• Co-led the Workforce Transformation project to aid managers in hiring new talent as well as create curricula to train and up-skill employees

Juno Beach, FL, US

• Rotation Two: Robotic Process Automation
• Assisted in developing a Center of Excellence for RPA endeavors
• Liaison to the business by identifying RPA opportunities, determining viability and learning processes
• Oversaw security framework including access management for robots
• Supported 17 process automations via development and implementation that delivered $1.4 million in cost savings
• Used Six Sigma practices to improve a current RPA process that reduced the number of “Bot Collisions” in production from twelve collisions in three months to zero, which led to current and forecasted savings of over.

Juno Beach, FL, US

• Rotation One: SuccessFactors Transformation
• Constructed and executed numerous test scripts that covered over 200 scenarios to be used on mobile and web platforms
• Co-led the Testing Team and supported integration testing and user acceptance testing to ensure a working user interface
• Verified replications in SAP for the testing scenarios to confirm they were successful
• Organized a “Success Bar” and “Daily Demos” to assist employees with the implantation of a new user interface

Juno Beach, FL, US

• Utilized Web Intelligence Reports to analyze over 25,000 tickets/calls which will reduce the amount of Help Desk requests in the following year to increase labor productivity
• Assisted in redesigning the “My Performance & Career” webpage to align with the company’s other webpage offerings
• Created a simulation model and job-aid, via uPerform, which outlined the process for employees to populate their HR information