Jessica Endicott Email & Phone Number

Breinigsville, Pa

Calculated necessary head count requirements, distribution of work, prepared BOL's for shipments, recorded and reported all relevant information to management. Checked in and released freight trucks in compliance with company yrailer dock and release (TDR) lead certification.Core Ambassador (trainer) cross trained for Outbound Ship Dock, Outbound Trans Dock, and Packing functions for current and new employees.

Breinigsville, Pa

Resolved payroll discrepancies for up to 20 employees, updated employee information, and maintained computer database.Maintained priorities through planning, implementing and reporting compliance matrices daily.Established task priorities, scheduling, benefit enrollment, guidance and ensuring the availability of resources.

Pottsville, Pa

Monitored activities related to dispatching, routing and tracking of a fleet of 135 trucks.Resolved time scheduling conflicts, thereby improving employee morale and loyalty.Conducted employee training on subjects such as Haz-Mat, employee orientation, and safety.Maintained consistant on-time delivery using all available resources, prioritizing deliveries, and utilizing driver hours efficiently.

Wall, Nj

Conferred with customers by phone and in person to complete contracts, receive orders for installations, discontinuance, and changes in services and/or records.Resolved billing and service complaints and referred grievances to designated departments for investigation.Utilized internal/external resources effectively, maintained processes and procedures while meeting or exceeding job performance objectives.Responsible for identifying and defining complec emergency situations, taking immediate action to dispatch First Responders and any necessary emergency personnel.

Scotch Plains, Nj

Primary point of contact for clients, agents, Competitive Local Exchange Carriers (CLEC's), Business Development Managers, and other internal/external departments for questions and resolutions.Provisioned orders to reassign dial tone service, establish/make changes to voice and data services, or correct service issues.Ensured compliance of the guidelines set and maintained by the FCC and BPU/PUC for the specific area of the client's service location, including legal compliance, New Jersey, Pennsylvania, Maryland, Virginia, West Virginia, Washington D.C., and Delaware.