Jessica Mcandrew, Pmp Email & Phone Number

Karbon is the premium work management platform for the accounting industry and has become indispensable for firms around the world to support their team and navigate the sudden shift to remote work. Karbon brings planning, clients, work, and communication together in one place where it belongs.Founded in San Francisco, we have grown into a globally distributed team with people in the United States, Australia, New Zealand, Canada and the United Kingdom. We are well-funded, have a fantastic team culture, and are making a global impact. Join the team: karbonhq.com/careers (http://karbonhq.com/careers).

Chicago, Illinois, United States

Chicago, Illinois, United States

Program: Pharmacy Transformation, January 2022 – July 2022• Co-led PMO to support an enterprise transformation initiative modernizing a national retailpharmacy’s core pharmacy platform with more stable, modern, and agile technology.• Provided program leadership and drove collaboration to the PMO and Governance functional leads,program managers, project managers, and workstream leads.• Led in project management capacity to execute special projects as defined by the businessincluding resolving ambiguity, developing project plans, tracking status, identifying and addressingissues and risks, and holding team members accountable to actions and tasks.• Facilitated the development and review of enterprise status materials and presentations regardingthe program and managed the ongoing senior executive forum update calendar, includingpreparation, schedule, review sessions, and submissions.• Supported the execution of PMO continuous improvement and develop ongoing recommendations forgovernance structure needs based on program goals and objectives; manage development ofprocesses and support program teams in execution of improvements.• Worked with the finance and value management teams to support the monitoring and communicationof the budget, forecast, and overall financial health of the program.

Chicago, Illinois, United States

Program: Retail and Finance Transformation, November 2019 – December 20201• Served in a PMO Governance Lead and Chief of Staff role helping drive forward the largest SAPimplementation in history for a national retail pharmacy.• Liaised between core leadership team, key stakeholders, and primary project team to projectmanage key end-to-end cross functional initiatives.• Managed messaging to leadership about the status, requirements, and successes of the program;facilitated the preparation and creation of materials and presentations for executive leadership.• Identified, documented, and drove mitigation of key program-level risks and dependencies;proactively addressed potentially impactful risks and conflicts with other organizational initiatives.

Greater Chicago Area

Chicago, Il

▪ Created and institutionalized the organization’s first centralized project management team as a support function dedicated to successful execution of internal initiatives driving revenue growth; completed 50+ projects inaugural year impacting ~$50M in revenue and client retention. ▪ Championed the PMO by developing, coaching and mentoring team of 5 Project Managers to inspire exceptional performance and provide project management services within a fast-changing environment against defined KPIs. Identified opportunities for growth through supportive coaching.▪ Partnered with cross-functional business stakeholders and executive team across Operations, Client Experience, Marketing, Product, IT and others to define program/project success, created and executed plans and held project team members accountable to project objectives. Navigated ambiguity with a positive and professional approach to conflict or uncertainty.▪ Effective and credible thought leader, with focus on continuous improvement challenging the status quo with innovative and process-driven project management methodology and governance for use throughout the organization. ▪ Set annual performance targets for individuals and the team; conducted regular performance reviews ensuring development of all Project Managers including appropriate certification and training as part of a comprehensive development plan.▪ Regularly tracked progress on all project plans and provided status reports to executives as requested.▪ Provided executive leadership with information needed to assess which project proposals have the highest potential value, impact and strategic alignment.▪ Interfaced with executive leadership to define project priorities, implementation opportunities and challenges; report on project risks and mitigation plans to take corrective action as needed.

Chicago, Il

▪ Co-managed implementation team of 20 Project Managers through strategic and day-to-day operational aspects supporting $8M monthly recurring revenue.▪ Provided consultation, process improvement, and ongoing mentorship, training, and development to enhance/master skills that are necessary for the changing business. ▪ Effectively grew training and knowledge development opportunities for each Project Manager; implemented sound solutions that allowed each team member to grow and succeed within their roles and beyond. ▪ Oversaw staffing through recruitment, onboarding and training of new team members, and succession planning. Provided coaching, performance management, conflict resolution and career pathing/planning as well as training on specialized services.▪ Provided client-facing strategic management and consulting on top tier CareerBuilder contracts as well as day-to-day leadership to sales reps and product teams.▪ Worked closely with CareerBuilder’s nationwide Sales, Product and other cross-functional teams to develop strong relationships, enhance collaboration, and identify needs for project management support to ensure client retention.▪ Partnered with external vendors and offshore teams in developing tools, resources and processes to refine future implementations. ▪ Created and managed career site migration program resulting in >$160,000 saved annually in hosting fees.

Chicago, Il

Promoted to senior role on SPM team in less than a year, successfully fulfilling Solutions Project Manager II role and recognized as a thought leader among peers. Oversaw the onboarding process of new team members to ensure their development and impactful execution of team processes while serving as a resource for product knowledge, implementation best practices, and consultation for all SPM team members. Support implementation of CareerBuilder's most complex and global engagements.

Chicago, Il

As part of the CareerBuilder Solutions Project Management Team, ensured the success of the top tier contracts. Partnered with sales representatives in the post-sale stages, implemented recruitment plans, investigated problematic accounts, and presented solutions. Leveraged workforce analytics and CareerBuilder data to research and strategize around clients' recruitment challenges to create alternate plans of action. Created, employed, and streamlined processes and procedures for both internal teams and clients to ensure more efficiency while mitigating errors.- Led CareerBuilder's top tier accounts to successful contract implementation through strategy, process and efficiency- Managed multiple engagements that ranged in contract value from $100K to multi-million dollar deals.- Provided strategic project management and consultation to cross-functional teams including: clients, sales representatives, IT, product owners and developers.- Maintained the involvement of all key stakeholders (client, sales, product team(s), leadership, etc.) through continual communication throughout the duration of the engagement.- Recommended the most appropriate and efficient implementation method to be used for the contract delivery based on client needs and goals for success.- Oversaw the workflows of all relevant product and support teams to provide the client with an effortless delivery experience resulting in quality product and successful account performance.- Created and maintained project plans/timelines, documented all changes, communicated impact and executed on updated plans.- Communicated with clients throughout the fulfillment life cycle process to update on project status, review deliverables, and milestones.- Created, employed and streamlined processes and procedures for both internal teams and clients to ensure added efficiency while mitigating errors.

Chicago, Il

Managed RésuméHero™ through the entire product life-cycle serving as liaison between the product vision and Talent Solutions development team. Demonstrated process planning skills including lean agile technology development, Scrum methodology and project management. Organized and facilitated product discovery sessions with clients, subject matter experts and internal stakeholders.Developed user stories and acceptance criteria creating a product backlog for development team. Represented product to clients as project manager regulating change process and critical bug resolution response, translating client feedback into queue system. Supported and oversaw product change management including training, marketing and process integration into standard support teams.- Successfully integrated RésuméHero with CareerBuilder's career serivces force.com portal, replacing legacy resume builder application and eliminating $5,400 in vendor retainer costs monthly.- Assisted in securing a single client contract renewal of $400k+ including RésuméHero and résumé database, allowing organization to effectively view and manage their customers’ résumés.- Led 30+ client-facing product trainings for over 1,000 participants; highlighted user and administrator product functions and capabilities. Received positive feedback for question-handling and efficient response.- Secured product pilot with a client for 5,000 users; developed rollout schedule and identified opportunity to increase adoption by targeting new user base and implementing email marketing communications.- Obtained product pilot for 250 users with an education organization; authored pilot proposal, rollout schedule and conducted client-facing product trainings resulting in 96% user adoption.

Chicago, Il

Developed and managed the operations of CBRésumé, assisting 750+ clients monthly. Supervised 60 contracted résumé writers including hiring, training, evaluations and discipline. Individually assigned clients to writers based on experience level, target industry and writer availability. Directly addressed client inquiries and requests via email and partnered with Customer Service and Career Services teams to deliver product. Formally documented system and service overview and created training deck to assist in onboarding of new contractors. Evaluated reporting and analyzed performance data to continuously improve product. - Streamlined service delivery and increased client response rate by 18% in modifying client marketing notifications, résumé writer messaging and standardized document templates.- Reduced refunds by 5% through implementation of quality assurance program; collaborated with Quality & Productivity in developing guidelines to evaluate service delivery of résumé writers.- Trained supporting Marketing Specialist, an external hire promoted to Consumer Marketing Manager within 6 months.- Identified technical limitations of service platform; documented and presented recommended improvements for client purchase and registration processes and automation of client/writer assignment.- Eliminated $75,000+ in annual vendor retainer fees; secured VP approval for development of new résumé writing application.

Chicago, Il

Communicated via phone and email with clients, contracted resume writers, contracted career coaches and Customer Service team. Regularly monitored the CB Career Services online system and responded to incoming inquiries from clients, writers and coaches. Supported sales force with all new and existing CB Career Services clients. Conducted surveys to determine success rates and client satisfaction for future improvement of the program. Gathered testimonials and feedback to report back to clients.

Chicago, Il

Supported individuals with career decisions through the exploration and evaluation of education, work history, and personality traits, aligning job seekers with available search tools and resources; completed 150-200 outbound calls daily. Strategically identified newly registered job seekers, matching individuals with university programs to strengthen skills and empower career choice. Recorded demographic data required for properly tracking education leads.