Jessica Herman Email & Phone Number

-Responsible for both B2B Customers and B2C Students in paying for CPA, CMA, CPE courses.-Assists students with their Subscriptions to keep their accounts current for studying.-Handling government payments securely for renewed contracts for their employees.-Reaching out to billing contacts and learning managers about invoice discrepancies to collect payments.-Refunding and withdrawing orders that students need returned.Overall serving as additional service support for students to respond to their concerns

• Scheduling appointments and touring apartments for potential tenants to rent and move into• Informing of the application and approval process to guide expectations and decision-making• Following up with prospects to ensure paid deposit and signed lease to do a walk-through• Advising feedback from viewings for minor repairs and concerns for maintenance and property manager

Greater St. Louis Area

• Contacted & followed up with customers for reconciling past due invoices and monitored disputes• Trained new co-workers and shared knowledge of system processes across departments• Reported weekly to Credit Manager & Controller on high priority accounts overdue 20K amount• Aligned with Salesforce to be proactive and escalate account issues or hold orders until current

• Taught Interpersonal Communication & Public Speaking courses • Helped students learn how to effectively inform and persuade their audience• Facilitated mock presentations and peer reviews to increase students' confidence and delivery of speeches• Used Blackboard LMS to host online discussion boards and assignments• Engaged students with activities that connected course material with Ted Talks, current research, and media clips relevant to them• Tracked class attendance and performance progress with detailed, constructive feedback• Met with other TA's to coordinate guest lectures and best practices

Downtown St. Louis, Mo

• Responded to inquiries for recruiting/encouraging potential clients to tour the offices, participate in events, and meet with the membership relations team• Maintained accurate and updated listing of current membership information in the Incutrack database• Handled phone calls and communication for upcoming events and special projects on a need basis• Wrote a Press Release to welcome the Veterans Business Resource Center (VBRC)• Contacted members about new mail/deliveries, guests, events, and membership statuses

St. Louis, Mo

• Reported DSO at Month End and balanced daily control sheets against bank statements• Posted customer checks, eft transactions, and returned payments and adjustments• Reviewed liquor licenses and filed escrow claims when ownership changed but had open debt• Approved credit terms and credit limits for new retailers or accounts that increased their sales• Addressed ticket inquiries from sales reps and retailers about A/R invoices or issues to follow • Consulted with team members to standardize processes and make them more efficient

Creve Coeur, Missouri

• Made business-to-business calling to confirm payment information and disputed claims• Reported on past due amounts for Regional Credit Mgr and Sales Reps. to approve orders release• Facilitated conference calls with Sales and Supervisors bi-monthly to discuss accounts• Generated aging spreadsheets on weekly basis to capture invoice status and monitored collections• Investigated short pay discrepancies to identify the problem: billing, quantity, shipping, or pricing• Emailed business unit invoice backup to support disputed claims and determine credits• Scanned and attached documents or Outlook messages to invoices in dispute through SAP system• Utilized ServiceOne application to resolve cash postings, deductions, and unknown payments• Reported DSO at Month End and balanced daily control sheets against bank statements

Maplewood, Mo

• Contacted customers for payment details and support for short-pay deductions• Faxed invoice copies, proof of deliveries, and other relevant credit documents• Posted incoming checks and electronic transfer payments to their corresponding accounts• Composed letters for customers per policy changes, establishing a line of credit, and past due issue• Had issued UPS call tags for the return of equipment merchandise • Also, had operated switchboard at front of the building, directed calls, paged employees, and assisted clients that walked in for appointments

Springfield, Mo

• Assisted with Common Ground Program for high-conflict families mandated by the Greene County Judicial Court System• Helped children identify conflict situations, styles, and coping skills• Encouraged children express their emotions in a creative and productive manner. Listened critically when children needed a trustworthy adult to confide in• During the weekdays, performed general office duties: scanning important files for upcoming mediation seminars, organizing rooms for meetings, and keeping the office orderly and clean

Springfield, Missouri Area

• Established rapport with families and referred them to community services, such as Medicare, Counseling, Head Start, Financial Assistance, and Parenting Education programs.• Visited in-home with mothers and recorded health and census matters of mothers and their babies into MO Dept. of Health Database~ Missouri Health Strategic Architectures and Information Cooperative• Met with food banks, protective women's shelters, and volunteered community services. Prepared one-on-one learning stations where children enhanced fine motor skills, patience, hand-eye coordination, listening, and language skills• In addition, also aided in Parent-Child Together classes and Parent-Child Interactions which both function to bring families closer while also instilling positive communication and understanding

Arranged linen napkins, mirrors & votives, china & silverware, and wedding favors.Welcomed guests and escorted guest to rooms in a friendly manner.Served dinner menu and prepared extras, such as bread, cheese, relish tray, etc.Invited each table for dinner, bussed their plates, and cut the wedding cakes.Ultimately oversaw that customers were greeted or taken care of, and at the end of the night, made sure the rooms looked presentable for the next banquet.Exhibited time management skills, teamwork, organization, and stress management abilities.

Master Of Arts (Ma), Applied Communication Studies

Bachelor Of Science, Psychology, Communication

Activities and Societies: Secretary of Psychology Club. Psi Chi, National Honor Society for Psychology. SHRM, Society of Human Resource.

Shrm Learning Program For Hr Certification

Associate Of Arts, General Transfer Studies