Jessica Licata Email & Phone Number

Partnering with our internal stakeholders to pursue scalable process improvements to enable others to achieve more.• Identified business process gaps and stakeholder pain points, coordinated with cross-organizational teams to learn before solutioning, and achieved leadership approvals on proposals before implementing the change management. • Partnered with internal engineering teams as the Business SME to outline feature requirements for a new automated Platform to run the manual business process. Managed monthly UAT and feature releases with business stakeholders and led the vendor team for the data and project migration needs.

Global datacenter portfolio management; building bridges between teams, driving Lessor performance, providing data to enable strategic decisions, and ensuring overall portfolio health to deliver capacity to our customers. ​• Managed the ROB for Global Portfolio, coordinating with multidisciplinary teams to ensure project representation. Increase awareness and socialize current Portfolio programs through multiple communication platforms.• Closed business process gaps through coordinating and aligning with cross-org stakeholders, achieving senior leadership approvals, and facilitating the change management process.

Coordinate with internal stakeholders to support day to day activities regarding Construction Change Management for Microsoft datacenters. Facilitate weekly change management meetings with Senior Leadership and provide process improvement recommendations. • Create and publish agendas for each region, facilitating change management meetings with Sr. Directors, GM’s and CVP’s.• Update program SOP, create process workflows, and provide recommendations on program process improvement, while coordinating with internal stakeholders.

Seattle, Washington, United States

On contract through RGP. Develop working relationships with stakeholders, identify problem areas, evaluate project deliverables, create project mapping, assist C-Suite with strategic planning, and make suggestions for business process improvements.• Developed working relationships with stakeholders remotely, through effective communication and analysis. Was able to make a significant impact on project deliverables in a short time through project mapping and tracking to accomplish 6 initiatives within a 3-month timeframe.• Created weekly reporting on process, budget, key dates, and deliverables for senior leaders including the CEO & CCO.• Provided enterprise-wide business process improvement recommendations, sharing project files so templates and presentations could be created and referenced. Recommended implementing an ROB Analysis and MBR for each business unit to allow for greater accountability and goal achievement.

Kirkland, Washington, United States

Successfully managed an average of 7-8 concurrent projects between $1M-$95M, requiring between 90 days to one year to complete. Provided critical recommendations on action items to senior leaders and stakeholders to ensure project success.• Created training manuals, improved business processes, and mentored incoming analysts on due diligence, underwriting, best practices, and property presentations; including how to mitigate loan concerns and make detailed financial projections.• Responsible for cross-functional collaboration across multiple stakeholders including appraisers, lawyers, environmental consultants, and lenders resulting in $415M+ in financing in 3 years.• Awarded: “2019 Excellence in Loan Analysis” by Symetra Life Insurance Company.• Closed 3 concurrent loans totaling $93M+ for a new Marriott facing COVID related delays. Coordinated with offices across multiple time zones including East and West Coasts, Shanghai, and Australia to analyze operations, create accurate projections, and communicate with stakeholders in a highly time sensitive environment.

Kirkland, Washington, United States

Collaborated with multiple stakeholder teams in WA, OR, and CA, to provide exceptional analytical and project support. Managed the full lifecycle of anywhere from 7 to 15 simultaneous projects.• Responsible for providing hiring and business process improvement recommendations, as well as training and mentoring incoming analysts.• Coordinated all external reports and deliverables with multiple stakeholders, ensuring all project deadlines communicated and met. • Provided meaningful suggestions on loan structuring to senior management through ensuring the proper framing of project narratives and budget targets.

Kirkland, Washington, United States

Prepared credit presentations and analyzed a pipeline of 200+ loan renewals, providing recommendations on possible restructuring terms to the credit board and Senior VP for approval.• Reviewed the loan portfolio and drafted actionable recommendations to ensure negotiated terms for construction loans were captured, and upcoming renewals were profitably closed within 1-2 years.

Bellevue, Washington, United States

Coordinated $98M+ in loan closings with multiple internal and external stakeholders while managing and analyzing the loan portfolio in conjunction with the VP of Finance, and CEO.• Coordinated the flow of due diligence including all reports and inspections, acting as the key point person for appraisers, title/escrow professionals, lenders, and attorneys. Facilitated on average 2-3 concurrent projects.• Analyzed market competitors and property financials to evaluate overall portfolio performance, reporting on key performance metrics to increase operating cash flow and support financing recommendations.