Jessica Lieburn, Cpht Email & Phone Number

Neillsville, Wi, Us

United States

(340B Department)Notable Achievements:Assist with implementing “swarm” process as a swarm lead to enhance interdepartmental collaboration.Lead CCA Collaboration calls to provide ticket updates, collaborate, and provide team knowledge sharing.Maintain 90% average on ticket triage scorecards ensuring templates, documentation, and communications are correct based on ticket request.Create training documents and processes for day to day operations and on-call support."Inspire" Mentorship program participant.General Responsibilities: Create, replicate, prepare, and triage support tickets(Manage Engine) to the appropriate department and level of support needed.Troubleshoot and problem solve issues in a timely manner.Confirm file ingestion and transmission. File types include 810, 832, 850, & 855.Close or triage alert tickets created by the system due to file issues.Effective phone and email communication with covered entities, Third party administrators, pharmaceutical wholesalers and members of internal teams.Gain understanding of product design and intention.Obtain prescription images from contract pharmacies as requested.Assist in user account management by providing account unlock and password reset.

Neillsville, Wisconsin, United States

Notable Achievements: Utilized and maintained RX Strategies. (340B split-billing software)Implemented and maintained Omnicell. -2020 (Automated medication dispensing cabinets)Implemented and maintained Cerner. (Electronic medical record) -2019

Neillsville, Wisconsin, United States

Notable Achievements:Managed schedules, accepted time off requests and found coverage for short shifts.Evaluated employee skills and knowledge, providing hands-on training and mentoring as needed.Resolved patient concerns.Resolved intradepartmental issues.Assigned daily employee tasks and monitored activity and completion.Minimized resource and time losses by improving workflow or processes and documenting changes to provide standardization.Tracked quarterly quality improvement within pharmacy.Created and maintained policies with pharmacy director oversight.Managed outpatient retail pharmacy operations.Managed 340B inventory and program regulations.Prepared intravenous solutions, admixtures, and other solutions using aseptic techniques.Implemented medication scanning in Pyxis to reduce errors during medication refill.Managed IT issues related to pharmacy hardware and software throughout facility.Implemented and maintained Athena as a super user (Electronic medical record) -2016Implemented and maintained Quiqmeds (After hours prescription medication dispensing)Utilized and maintained Macro Helix. (340B split-billing software)Member of the following internal committees :IT Advisory Committee (2017-2019) Purpose: IT hospital/clinic process improvement Champions of Change (2017-2019) Purpose: Medical record enhancement and training Implementation team(2016-2018) Purpose: Athena(MAR) hospital/clinic workflow and trainingQuality Advisory Council (2018-2019) Purpose: Improve hospital quality scores

Neillsville, Wisconsin, United States

Notable Achievements:Managed Vaccines for Children program.Organized medication storage areas to enhance dispensing cabinet fill accuracy.Manually verified 340B eligibility per prescription within outpatient pharmacy.Monitored ordering of pharmacy medication stock to maintain streamlined inventory and low overhead.Implemented and maintained Pyxis. -2014 (Automated medication dispensing cabinets and C-II safe)Implemented and maintained CPSI. (Electronic medical record) -2014General Responsibilities:Repackaged unit dose medications for use in hospital departments.Resolved non-routine issues like third party billing, computer system and customer service issues.Handle prior authorizations for medication with insurance companies.Calculated dosage, filled prescriptions and prepared prescription labels with absolute accuracy.Ordered medications daily to ensure compliance with demands and needs.Collected payments from customers.Answered incoming phone calls and addressed questions from customers and healthcare providers.

Tomah, Wisconsin, United States

Notable Achievements:Created a process for prior authorizations to decrease insurance processing wait times for patients by 50%.General Responsibilities:Executed mail out procedures.Packaged medications in blister packs for local nursing homes.Operated Drive thru window.Resolved non-routine issues like third party billing, computer system and customer service issues.Calculated dosage, filled prescriptions and prepared prescription labels with absolute accuracy.Performed various pharmacy operational activities with strong commitment to accuracy, efficiency and service quality.

Tomah, Wisconsin, United States

Notable Achievements: Trained and mentored new technicians.Selected personally by the District Manager to roll out training on new processes.Created a process for hand-billing of patients with delinquent bills.Created overstock process for quarterly returns of excess inventory saving $15,000 on initial implementation.General Responsibilities: Completed over 500 prescriptions per day in busy pharmacy achieving decreased customer wait times and maintaining excellent customer satisfaction.Resolved non-routine issues like third party billing, computer system and customer service issues.Handle prior authorizations for medication with insurance companies.Calculated dosage, filled prescriptions and prepared prescription labels with absolute accuracy.Ordered medications daily to ensure compliance with demands and needs.Collected payments from customers.Answered incoming phone calls and addressed questions from customers and healthcare providers.

Associate'S Degree, It- Data Analyst

It- Database Specialist Certificate, 4.0