Jessica Lim Email & Phone Number

California, United States

• Develop and implement tailored digital advertising strategies for a diverse portfolio of 22 clients, enhancing brand visibility and boosting revenue growth.
• Launched and managed Google Ads campaigns (Search, Display, Performance Max, Remarketing), analyzing data to identify trends and optimize performance for clients.
• Led monthly and quarterly client meetings, providing strategic recommendations and performance analysis while coordinating efforts across multiple teams to ensure alignment with business objectives and drive client.

San Francisco Bay Area

• Managing email content and blast schedule in accordance with our marketing strategy to tailor our messages to individuals at different stages of the buying process.
• Establishing confidence with client-facing communications via email and phone through daily interactions to foster positive relationships.
• Monitoring all potential prospects through the CRM pipeline, qualifying leads, and ensuring quality customer correspondence, contributing to a 98% occupancy rate.

• Introduced an organizational system using Excel and Slack to distribute documents, decreasing processing time by 84% and reducing clerical errors.
• Coordinated cross-functional teamwork over 12 departments via Condeco, facilitating and creating productive spaces for teams to meet.

San Francisco Bay Area

• Evaluated competing priorities to reallocate resources to best fit client requirements.
• Created and managed schedules via Google Calendar, resolving scheduling conflicts and ensuring sufficient buffer periods for clients to attend their engagements in a timely manner.
• Developed and implemented educational programs centered around integrating playfulness and fun into study sessions to encourage interest, increase engagement, and develop personal skills for the children in our care.
• Initiating conflict resolution tactics between parents and third-party educators to mediate miscommunication and provide the highest quality of care to the students.

San Francisco Bay Area

• Directed cross-departmental collaboration to make sure that all stakeholders have up-to-date information.
• Emphasized being a team player along with team communication to provide the highest quality of care.
• Prepared paperwork and documentation required by Medicare, Medicaid, and 3rd-party insurance providers to increase the efficiency of care transition.
• Evaluated 20 clients on a monthly basis to ensure medical credentials are up to date with current Hospice protocol.

San Francisco Bay Area

• Received 100% positive remarks from weekly customer satisfaction feedback surveys.
• Lead meetings for a staff team of 10 associates to address key concerns and sales targets.
• Provided high-level product knowledge and excellent customer service through the sales process.
• Managed customer needs and exceeded expectations utilizing company service standards.

Digital Marketing

• Dedicated 200+ hours to these sharpening hard and soft skills such as: - Paid Search & Paid Social - Excel skills including VLOOKUP.

Bachelor Of Arts - Ba, International Relations And Affairs