Jessica Lindo Email & Phone Number

Orlando, Fl, Us

• Serve as a Subject Matter Expert on corporate HR policies and apply knowledge to employee relations matters.• Comply with HR policies to satisfy legal requirements and ensure the organization’s treatment of employees is consistent with its core business values and objectives.• Timely review and resolve grievances and complaints.• Consult with managers to provide guidance and interpretation on policies and procedures.• Performance management guidance by recognizing patterns and escalating as needed.• Documenting cases appropriately and providing timely feedback.• Following up on cases to ensure issues are resolved timely.• Remaining current on employment laws and proactively researching information to ensure compliance.• Special projects as assigned.

Orlando, Florida

• Consulted and provided advice, counsel, and resolution to employees and managers on board a range of employee relations matters, including policy interpretation and application, conflict resolution, performance management, progressive discipline, grievance, and termination processes and practices.• Lead thorough and timely investigations in a manner that respects all concerned while balancing the business needs.• Documented and communicated recommendations and outcomes to leadership.• Reviewed Writeups and Performance Improvement Plans prior to issuance to employee.• Managed and tracked all disciplinary action.• Supported and executed activities related to organizational changes, including acquisitions and mergers.• Reviewed severance agreements, as needed.

Orlando, Florida, United States

• Assessed the HR implications of business strategies and adjusted HR strategies to respond to changing business needs.• Collaborated with business leaders to guide associate development, teambuilding, performance management, organizational development, and workforce planning. • Develop resolutions to associate relations issues by providing advice, research (including investigations), and guidance to management and associates, while ensuring compliance with policies, and applicable laws and regulations.• Consult and provide advice, counsel, and resolution to employees and managers on board a range of employee relations matters, including policy interpretation and application, conflict resolution, performance management, progressive discipline, grievance, and termination processes and practices.• Lead thorough and timely investigations in a manner that respects all concerned while balancing the business needs.• Helped develop talent pipelines and related databases while organizing training and development initiatives.• Posted job openings, reviewed resumes, conducted interviews, and negotiated compensation of potential employees.• Conducted onboarding which included Level II Background checks. • Investigated, monitored, and gathered documentation for workers’ compensation claims from inception to close.• Managed routine HR tasks, including employee leaves; disciplinary matters; disputes and investigations; performance and talent management; termination and severance letters.

• Provided strategic HR planning and policy development, championing the company’s overarching goals.• Promotes knowledge, understanding, and compliance with regard to employment basics, company policy and relevant employment laws through coaching, presentations, and training.• Conducts timely, objective, and thorough internal investigations including but not limited to allegations harassment, discrimination, accommodation, and retaliation and prepare all required documentation.• Coordinated open enrollment periods and guided employees through the enrollment process.• Processed various required 401(k) forms for active and terminated employees and 401(k) loans for payroll deduction.• Liaised with benefits providers, insurance companies, and third-party administrators.• Negotiated and reviewed contracts with benefits providers to ensure cost-effectiveness and compliance.• Administered Family Medical Leave (FMLA) and comply with state specific leave laws.• Workers’ Compensation claims support.• Processed new hires, onboarding, and maintaining employee HRIS and personnel files.

Orlando, Florida Area

• Handled employment-related inquiries from applicants, employees, and supervisors – referred complex and/or sensitive matters to the appropriate staff.• Managed end-to-end recruitment processes, including job posting, candidate screening, and facilitating interviews.• Assessed and appraised candidate skills, extended job offers and managed negotiation processes with tact and diplomacy.• Conducted new hire onboarding, ensured completion of required documents and orientation.• Assisted with development and compliance with HR policies and regulations, including personnel file management and training documentation as well as managed unemployment claims which included hearings on behalf of the employer.• Provided support for benefits administration, workers' compensation, FMLA, and COBRA processes. • Acted as a key HR contact point - address employee queries, manage conflict, and foster a congenial workplace atmosphere.

Master'S Degree, Industrial And Organizational Psychology

Bachelor’S Degree, Human Resources, Graduate

Dean's List: Spring 2014 & Fall 2015