Jessica Kappler Email & Phone Number

Home Trial Support service for Clinical Trials

Buffalo Grove, Illinois, United States

Scheduling/ maintaining 1700 to 2000+ hours per week. Client relations & coordination of care. Maintaining relationships with referral sources. Managing and staffing contracts in facility settings. Maintain Schedules for my territory (Park Ridge to Lake Bluff and more), while ensuring all hours staffed. Managing care for clients with LTC, Medicaid/CCP, VA and Private Pay while coordinating with other agencies, facilities and referral sources. Prepare payroll every two weeks to invoice clients and pay caregivers. Expertise in using ERSP, CRM and Time Curve. Assist in training/ onboarding of new office staff.Train CNA/ Caregivers with Assistive Devices. Developing skills with staff to best service clients. On Call 24/7 1-2 weeks every month.Provide workers with schedules, monitor procedures and compliance.

Arlington Heights, Il / Chicago, Il

I started as a non medical caregiver, promoted to work in office as supervisor, became Quality Assurance Supervisor (internal auditing), substitute Home Care Manager in Arlington Heights & Chicago offices. Also worked under Home Health Dept. as CNA for LTC customers. I have worked all roles in this business and know the needs from the ground up. I am aware and responsible to oversee and meet any needs that may arise.