Network Engineer providing production support of network tools / applications, project support and SDLC compliance.

2013--Charlotte NC – Network Operations Analyst for End-User Computing supporting admin and retail locations in central North Carolina and Tennessee. Assisted with circuit upgrades, including circuit and equipment procurement, new site build-outs and site reconfigurations. Provided onsite implementations and post implementation support in conjunction with vendor led support. 2009-2013 –Charlotte NC - Transitioned as part of merger activities to the End User Field Support Team as a PC/LAN… Show more 2013--Charlotte NC – Network Operations Analyst for End-User Computing supporting admin and retail locations in central North Carolina and Tennessee. Assisted with circuit upgrades, including circuit and equipment procurement, new site build-outs and site reconfigurations. Provided onsite implementations and post implementation support in conjunction with vendor led support. 2009-2013 –Charlotte NC - Transitioned as part of merger activities to the End User Field Support Team as a PC/LAN analyst providing support at the Customer Information Center (CIC) located in Charlotte. Tier II support tasks include desk side software and hardware support of all end user equipment. 2007-2009 – Winston NC -Member of the Deployment and Field Services Team as a Telecom Analyst in a Tier 4 Data Center for Wachovia, prior to merger and during transitional activities in relation to Wells Fargo and AG Edwards companies consolidations. Provided 24/7 support for all networked devices such as routers, switches, firewalls, probes, taps, SAN switches/tape drives/optical drives on multiple platforms including Cisco, Foundry, EMC, Netscout probes, and IBM Bluecoat proxies. Responsible for 24/7 network and hardware support for all servers, including HP, Dell, IBM p590’s, Compaq Alpha Servers, Fujitsu, Sun Microsystems. Provided guidance to offsite LOB customers for all installation or decommission activities for servers and network devices by confirming network availability, rack space, infrastructure, power demands and limitations. Show less

Worked as a part of the Architecture and Security teams within Lowe’s Companies corporate headquarters. Maintained audit compliant documentation of network changes. Processed and organized internal corporate polices and standards for executive level/CIO approval. Rewrote standard operating procedures for external (Business to Business) VPN connections and Firewall changes. Built, administered and maintained Sharepoint sites for use by Architecture and Security teams. As a member of the… Show more Worked as a part of the Architecture and Security teams within Lowe’s Companies corporate headquarters. Maintained audit compliant documentation of network changes. Processed and organized internal corporate polices and standards for executive level/CIO approval. Rewrote standard operating procedures for external (Business to Business) VPN connections and Firewall changes. Built, administered and maintained Sharepoint sites for use by Architecture and Security teams. As a member of the architecture team, assisted with the implementation of a project review process. Show less

Left Getronics-Wang in 2000 to serve the best interests of my children and pursue my college degree. As a Cisco engineer performed duties as Cisco Engineer for the Cisco Systems TAC (technical assistance center). Provided support for LAN/WAN team and Core-Wan team. Assisted phone-in customers with network dilemmas, hardware configuration, IOS upgrades, troubleshooting of LAN, WAN and Enterprise networks. Consistently met and exceeded standards on customer satisfaction. Compiled and edited… Show more Left Getronics-Wang in 2000 to serve the best interests of my children and pursue my college degree. As a Cisco engineer performed duties as Cisco Engineer for the Cisco Systems TAC (technical assistance center). Provided support for LAN/WAN team and Core-Wan team. Assisted phone-in customers with network dilemmas, hardware configuration, IOS upgrades, troubleshooting of LAN, WAN and Enterprise networks. Consistently met and exceeded standards on customer satisfaction. Compiled and edited technical documentation through research for publication on Cisco Connection Online (CCO). Demonstrated an advanced understanding of customer issues, with an ability to calm and maintain a controlled dialogue with frustrated and irate customers. Show less

In charge of 150 user network in a Windows95/Netware 5, AS400 and mainframe environment. Assisted end-users with any task that was network/computer related, including by not limited to resolving OS and proprietary software issues. Lent technical expertise to sales force by researching and reporting new technologies for increased productivity and communications. Successfully migrated from Netware 4.11 to Netware 5.0. Troubleshot and maintained Rumba based applications on AS400 servers and… Show more In charge of 150 user network in a Windows95/Netware 5, AS400 and mainframe environment. Assisted end-users with any task that was network/computer related, including by not limited to resolving OS and proprietary software issues. Lent technical expertise to sales force by researching and reporting new technologies for increased productivity and communications. Successfully migrated from Netware 4.11 to Netware 5.0. Troubleshot and maintained Rumba based applications on AS400 servers and mainframe servers. Performed various upgrades including GroupWise 5.5 and ArcServe IT. Assisted in development and implementation of networked environment for San Antonio Location. Show less