Jessica Pennington Email & Phone Number

Florida, United States

Drives Customer and Microsoft Services revenue through delivery resource management, direction, and mentorship o Accelerates Cloud adoption within the Army o Leads conversations with C-Suite executives determining ways to optimize business outcomes o Influences and manages customer expectations based on end-to-end lifecycle support for an Army portfolio o Provides guidance for customer's long-term objectives while developing future technical needs that bring them to… Show more Drives Customer and Microsoft Services revenue through delivery resource management, direction, and mentorship o Accelerates Cloud adoption within the Army o Leads conversations with C-Suite executives determining ways to optimize business outcomes o Influences and manages customer expectations based on end-to-end lifecycle support for an Army portfolio o Provides guidance for customer's long-term objectives while developing future technical needs that bring them to the desired future state o Consistently drives change management and delivers the most business impact to the customerDelivery and Resource Management: o Manages a book of business that meets all key performance indicators (KPIs) around growth, customer satisfaction, while conforming to Microsoft business practices o Provides strategic direction, leadership, and project governance to implement effective resource planning and delivery, as well as driving strategic, long-term, customer modernization efforts to include innovative business processes and technology initiatives. o Responsible for Microsoft Consulting Services (MCS) forecasting o Fosters a One Microsoft spirit across Services Delivery, Sales, Operations, and Resource Management teams and delegates tasks as applicable to successfully execute the customer account strategy Show less

Drives Customer and Microsoft Services revenue through delivery resource management, direction, and mentorship o Accelerates Cloud adoption within the Army o Leads conversations with C-Suite executives determining ways to optimize business outcomes o Influences and manages customer expectations based on end-to-end lifecycle support for an Army portfolio o Provides guidance for customer's long-term objectives while developing future technical needs that… Show more Drives Customer and Microsoft Services revenue through delivery resource management, direction, and mentorship o Accelerates Cloud adoption within the Army o Leads conversations with C-Suite executives determining ways to optimize business outcomes o Influences and manages customer expectations based on end-to-end lifecycle support for an Army portfolio o Provides guidance for customer's long-term objectives while developing future technical needs that bring them to the desired future state o Consistently drives change management and delivers the most business impact to the customerDelivery and Resource Management: o Manages a book of business that meets all key performance indicators (KPIs) around growth, customer satisfaction, while conforming to Microsoft business practices o Provides strategic direction, leadership, and project governance to implement effective resource planning and delivery, as well as driving strategic, long-term, customer modernization efforts to include innovative business processes and technology initiatives. o Responsible for Microsoft Consulting Services (MCS) forecasting o Fosters a One Microsoft spirit across Services Delivery, Sales, Operations, and Resource Management teams and delegates tasks as applicable to successfully execute the customer account strategy Show less

Drive Customer and Microsoft Services revenue through delivery resource management, direction and mentorship• Accelerate Cloud adoption within the Army• Lead conversations with C-Suite executives determining ways to optimize business outcomes• Influence and manage customer expectations based on end-to-end lifecycle support for an Arnt portfolio• Provide guidance for customer's long term objectives while developing future technical needs that bring them to the desired future… Show more Drive Customer and Microsoft Services revenue through delivery resource management, direction and mentorship• Accelerate Cloud adoption within the Army• Lead conversations with C-Suite executives determining ways to optimize business outcomes• Influence and manage customer expectations based on end-to-end lifecycle support for an Arnt portfolio• Provide guidance for customer's long term objectives while developing future technical needs that bring them to the desired future state• Consistently drive change management and deliver the most business impact to the customerDelivery and Resource Management:• Manage a book of business that meets all key performance (KPIs) around growth, customer satisfaction, while conforming to Microsoft business practices• Responsible for prioritizing strategic business objectives, performing "bottom up" business planning and quarterly reviews• Manage end-to-end customer delivery for Army customers• Responsible for Microsoft Consulting Services (MCS) and Microsoft Premier Services (MPS) forecasting • ECIF and NB approvals/investment tracking and compliance• Foster a One Microsoft spirit across Services delivery, sales, operations and resource management teams to successfully execute the customer account strategy Show less

• Performs a rapid assessment of customer landscape and provides a solution of services for proactive and product solutions aligning to customer IT goals and priorities.• Enables customers the ability to execute and sustain their complex organizational goals, such as digital transformation.• Leverages strong relationship management skills in order to strategically partner with customers, resulting in the ability to influence decision makers, and ensure win-win business outcomes. •… Show more • Performs a rapid assessment of customer landscape and provides a solution of services for proactive and product solutions aligning to customer IT goals and priorities.• Enables customers the ability to execute and sustain their complex organizational goals, such as digital transformation.• Leverages strong relationship management skills in order to strategically partner with customers, resulting in the ability to influence decision makers, and ensure win-win business outcomes. • Identifies, builds, and maintains trusted relationships with customers ranging from C-level employees to delivery resources; Microsoft internal (CTS, PFE, DSE) subject matter experts, as well as internal stakeholders. Show less

Fort Walton Beach, Florida

Destin/Fort Walton Beach, Florida Area

• Managed an inventory valued at over $335,500.00, to include roughly $250,000.00 in serialized devices, $75,500.00 in accessories, and $10,000.00 in non-saleable items at any given time, with responsibilities that included shipping, receiving, stocking, storage, and security of all items in store’s inventory along with maintaining records of incoming and outgoing inventory shipments, daily spot checks of accessories, weekly counts of serialized devices, and monthly full counts of inventory… Show more • Managed an inventory valued at over $335,500.00, to include roughly $250,000.00 in serialized devices, $75,500.00 in accessories, and $10,000.00 in non-saleable items at any given time, with responsibilities that included shipping, receiving, stocking, storage, and security of all items in store’s inventory along with maintaining records of incoming and outgoing inventory shipments, daily spot checks of accessories, weekly counts of serialized devices, and monthly full counts of inventory. • Troubleshot a wide range of hardware and software issues on customer's mobile devices ranging in brands including Samsung, Apple, HTC, LG, and more..• Responsible for $1,100 accessory sales quota per month.• Tracked device and network issues in the area through a corporate ticketing system, which allowed technical consultants, retail consultants, and managers at all other Sprint locations to see records of issues specific to that device and troubleshooting methods used to resolve the issue.• Appointed one of two Apple Master’s in the Mary Esther store, the other being the store’s Assistant Store Manager. Show less

• Conducts research, design, consultation, and technical expertise for Information Technology project innovations, including web design, database design, and form design and creation using Adobe Acrobat, requiring proficiency in use of Microsoft Office software, and Information Analytics.• Performs as a Freelance Writer, writing resumes, shaping professional cyber identities using LinkedIn and other social media platforms to establish personal branding, personal marketing and cyber… Show more • Conducts research, design, consultation, and technical expertise for Information Technology project innovations, including web design, database design, and form design and creation using Adobe Acrobat, requiring proficiency in use of Microsoft Office software, and Information Analytics.• Performs as a Freelance Writer, writing resumes, shaping professional cyber identities using LinkedIn and other social media platforms to establish personal branding, personal marketing and cyber reputations for S3 Clients.• Provides expert professional photography support to create professional corporate identities for Biographies and LinkedIn Profiles for more than 20 S3 clients in Hawaii. Show less

Oahu, Hawaii

• Provided Professional Photography services, and all aspects of entrepreneurship from Customer Relations, Marketing and Promotions, Corporate Branding, Social Media Identity and Branding, Copyright Management, Business Administration, Filing and Records Management, Meta-Data and Captioning, Location Scouting, Client and Photo-shoot Scheduling, Photo Editing, and Financial Records Management.

Beale Afb, California

• Exploited electronics intelligence, rapid data mining, and research of foreign instrumentation signals intelligence, and weapons related command and control signals activities. • Provided input to the Biometric Enabled Watch-list and assisted with standardizing tactics, techniques and procedures for Biometric, Forensic and Document Exploitation Intelligence in support of troops in the field. • Conducted signals intelligence, and analyzed and reported results of data extracted from… Show more • Exploited electronics intelligence, rapid data mining, and research of foreign instrumentation signals intelligence, and weapons related command and control signals activities. • Provided input to the Biometric Enabled Watch-list and assisted with standardizing tactics, techniques and procedures for Biometric, Forensic and Document Exploitation Intelligence in support of troops in the field. • Conducted signals intelligence, and analyzed and reported results of data extracted from electromagnetic signals.• Performed Electronic Intelligence and all source intelligence exploitation and maintained several Signals Intelligence databases. • Validated and maintained electronic orders of battle in multiple areas of responsibility. • Prepared training briefings for aircraft crews on capabilities of adversary surface-to-air-missile threat systems and aircraft. Show less