Jessica Lupoi, Mba Email & Phone Number

My team and I are responsible for overseeing quality activities to ensure success against quality Key Performance Indicators, including the quality associated with inbound call and email customer interactions:-Perform audits of each operations team, ensuring the proper documentation and workflow of service request per internal procedure-Produce reporting.

Windsor, CT

-Serve as the end-to-end point of contact for customers and resolves customer issues -Handle incoming calls, emails, and inquiries-Collaborates with internal and external parties to coordinate service related activities-Resolves customer escalated issues quickly and efficiently by engaging the right people and departments within Waste Management

Windsor, CT

• WM Strategic Business Solutions (SBS), is responsible for managing WM’s largest, most prestigious national customers. SBS serves as the one-stop shop for the largest corporations in the US. Through industry leading.
• Receive hands-on training in the industry from the ground level
• Take phone calls and respond to emails from our clients and vendors
• Schedule various services for clients when requested
• Investigate and resolve issues affecting our clients and vendors
• Gain knowledge and utilize internal Waste Management systems

Wallingford, Connecticut

-Greeting and offering assistance to customers as needed-Efficiently resolve customer’s questions and requests -Adhere to the “Yes We Can” policy-Ensure customer satisfaction -Maintain fitting rooms and sales floor recovery

Meriden, Connecticut

-Responsible for performing a variety of food service functions -Maintain clean and sanitary conditions of food service areas, facilities, and equipment -Assists in some food preparation

Master Of Business Administration - Mba

Bachelor Of Science In Business Administration Degree, Management, Magna Cum Laude

Activities and Societies: American Marketing Association