Jessica L. Email & Phone Number

- User Experience Design- Digital Journeys Specialist (Sales Analyst, Project Management, Scrum)- Customer and Business Improvement (Journey Mapping, Stakeholder Management)

Sydney, New South Wales, Australia

Participated in a client-based consultancy project for a social enterprise whose mission is to eliminate recycle bin contamination through combining technology with solutions for corporate organisations and everyday bin-users. - Conducted extensive primary and secondary market research to provide insights to Charopy on potential market entry points and expansion prospects- Conducted in-person interviews and meetings with the client and key stakeholders to research, network and keep consistent goals - Used Human Centred Design frameworks to create customer maps, identify pain points and areas to focus on - Produced a 5000 word report and a series of presentations outlining impact measurement strategies for the client's professional use

Specialising in Technology, Media, Telecommunications for small and multinational publicly listed clients

o Managing customer interactions via phone supporto Experience with Zendesk and business portal systems - customer notes and order investigationso Resolving complex order processing and enquirieso Style advice and troubleshooting tech supporto Liaising with couriers and Partner Provider companies to investigate customer issueso Meeting daily KPI’s and maximising ticket productivity

Marketing team

Sydney, Australia

o Preparing, organising and leading lessonso Teaching and inspiring students to create a positive learning experience o Recording and summarising lesson plans to report back to management o Completing specific personalised learning outcomes for individual students