Jessica Klein, Mpa, Basw Email & Phone Number

Carlsbad, California, United States

Carlsbad, Ca

Woodinville, Wa

• Planned and executed 175+ corporate, non-profit, weddings and social events annually• Coordinated with clients & vendors including direct contracting & review of contracts• Event design of flow, venue layout, timelines and vendor coordination• Detailed oversight of client accounts and billing accuracy• Event sales support: lead response, venue tours and sustaining relationships with clients

• Collaborated to set strategic vision and leadership for organization• Designed, reviewed and implemented policies, procedures and program curriculum based on research and training in best practices for homeless services, ACEs, trauma informed care, motivational interviewing, addiction recovery, harm reduction and attachment theory to support the growth and stability of program participants• Ensured all programs complied with local, state and federal guidelines for fair housing, HUD homelessness verification standards and landlord-tenant law• Supervision of interns, mentors and volunteers including; recruitment, training, coaching, supervising and evaluating• Developed and maintained community partnerships with local agencies and departments, hospitals and clinics, and behavioral and mental health organizations• Oversight of all individual client services and data tracking for grant reporting

• Managed 16-unit affordable housing complex • Prepared annual reports and certified households in compliance with tax credit certification• Managed all building operations, maintenance and capital project needs• Partnered with the City of Seattle to bring composting education and energy efficient lighting to 100% of the units

• Managed intake and assessment for 65 units of transitional housing for individuals and families experiencing homelessness across multiple counties• Case Manager for New Ground Sand Point transitional housing program and the Housing Stability Project eviction prevention cases• Conducted oversight and staff training on HUD homelessness verification compliance• Created and implemented new intake system & client database in conjunction with Salesforce engineers• Conducted reviews to maintain compliance with COA accreditation • Fostered community partnership building with local agencies and coalitions to increase access and decrease barriers to transitional housing• Performed data analysis and reporting on program impact of coordinated entry, including advising on and implementing strategies for increasing fluidity of referrals to maintain low vacancy and maximize program utilization

Executive Master Of Public Administration (Empa)

Bachelors, Social Work