Jessica L. Yacone Cha

Jessica L. Yacone Cha Email and Phone Number

Director, Strategic Customer Success at Actabl @ Actabl
Jessica L. Yacone Cha's Location
Greater Philadelphia, United States
Jessica L. Yacone Cha's Contact Details
About Jessica L. Yacone Cha

Leveraged 20+ years of hospitality experience, progressing from Front Desk to General Manager of a Hampton Inn by age 21.Honed expertise in Operations, Sales and Marketing, Revenue Management, Human Resources, and Leadership Development with Hilton, Choice, and Marriott.Spearheaded numerous projects, inspired and motivated teams, and fostered talent growth and development from within.Transitioned to SaaS, advancing from Manager, Customer Success to Director, Strategic Customer Success, leading teams and driving impactful business solutions.

Jessica L. Yacone Cha's Current Company Details
Actabl

Actabl

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Director, Strategic Customer Success at Actabl
Jessica L. Yacone Cha Work Experience Details
  • Actabl
    Director, Strategic Customer Success
    Actabl Apr 2024 - Present
    Remote
    Develop and execute strategies to drive customer satisfaction, retention and growth while leading a team of Customer Success Specialists. Achievements Include:·Developed a team of individuals with specialties around Adoption, Engagement, Retention & Renewal for all four products.
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  • Actabl
    Manager, Customer Success
    Actabl Jan 2023 - Apr 2024
    Remote
    Lead a team of Customer Success Specialists overseeing a portfolio of Strategic accounts while maintaining adoption, engagement, renewals and retention. Also, held a portfolio of Key/Enterprise customer accounts during CSM transition while leading a separate team.Achievements Include:·Developed a vision and supporting processes for strategic team from ground up.·Identified a gap in Implementation to Customer Success transition and served as placeholder to help bridge gap during staffing for Customer Success.
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  • Actabl
    Client Success Specialist, Profitsword By Actabl
    Actabl May 2022 - Jan 2023
    Remote
    Work with clients to drive retention, renewals, adoption, customer satisfaction and growth.
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  • Delaware Technical Community College
    Adjunct Instructor
    Delaware Technical Community College Sep 2018 - Sep 2022
    Dover, Delaware Area
    Lectured Hospitality Operations class in Fall semester for Hospitality students.
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  • Blenheim Hospitality- Residence Inn Dover
    General Manager
    Blenheim Hospitality- Residence Inn Dover Apr 2017 - May 2022
    Dover, Delaware
    Oversaw all aspects of hotel operations, including guest satisfaction, team member engagement, financial performance, and property maintenance.Achievements Include:·Kept hotel open during the pandemic with limited staffing. Worked through extreme conditions.
  • Patrice And Associates Franchising Inc
    Recruiter
    Patrice And Associates Franchising Inc Oct 2016 - Apr 2017
    Work From Home
    Developed relationships with qualified candidates for open opportunities with the franchise to fill in all faucets of hospitality including restaurants, hotels, wineries, etc.
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  • Onix Hospitality
    Director Of Human Resources/ Leadership Development
    Onix Hospitality Jan 2015 - Jun 2016
    Kennett Square, Pa
    Created and implemented HR policies and activities in compliance within the organization. Oversaw all employee related initiatives, recruitment, onboarding management and exit interviews.Achievements Include:·Assisted in Onboarding new General Managers and other Managers.·Developed an orientation program for all hotels in portfolio.·Assisted hotels with social media efforts including Facebook, Twitter, LinkedIn, Pinterest and Instagram. Setup all accounts and initial on-boarding for all hotel properties.
  • Onix Hospitality- Fairfield Inn & Suites Kennett Square Brandywine Valley
    General Manager
    Onix Hospitality- Fairfield Inn & Suites Kennett Square Brandywine Valley Jan 2009 - Jan 2015
    Kennett Square, Pennsylvania
    Responsible for day-to-day operations of the hotel and opening of the original property in 2009.Achievements Include:·Guest Satisfaction Awards with Marriott keeping hotel consistently in top 15% of brand- 2010; 2012; 2013·TripAdvisor Circle of Excellence Award- 2009; 2010; 2011; 2012; 2013; 2014Responsibilities included but not limited to:·Opened brand new property successfully in Kennett Square on time in economic downturn.·Performed all Sales and Marketing activity for property (no Sales Manager on site).
  • Onix Hospitality
    General Manager
    Onix Hospitality May 2006 - Jan 2009
    Rehoboth Beach, Delaware
    Responsible for day-to-day operations of the hotel including management of site during off-season with limited staffing.Achievements Include:·Choice Hotels Platinum Hospitality Award (Top 2% of all Comfort Inn’s)- 2006; 2007·Choice Hotels Gold Hospitality Award- 2008
  • Hampton Inn Stroudsburg Poconos
    General Manager
    Hampton Inn Stroudsburg Poconos Nov 2001 - May 2006
    Stroudsburg, Pennsylvania
    Responsible for day-to-day operations of the hotel.Achievements Include:·Achieved “Wow” award from Phil Cordell for Spirit of Service- 2005·$5 million renovation project including “Make it Hampton” changes·Returned failing property upon takeover as General Manager in Quality Assurance to exceptional within one year.·Created and introduced an Employee Handbook specific to the property.

Jessica L. Yacone Cha Skills

Hospitality Customer Service Hospitality Management Hotels Hospitality Industry Hotel Management Customer Satisfaction Resorts Management Training Leadership Development Opening Hotels Marketing Strategy Microsoft Office Team Building Revenue Analysis Lodging Team Leadership Recruiting Marketing Budgets Sales Coaching Event Management Leadership Social Media Marketing Pre Opening Public Speaking Human Resources Operations Management Rooms Division Negotiation Strategic Planning Talent Acquisition Problem Solving Organization Public Relations Employee Relations Promotions Tourism Employee Training Social Media Hiring Talent Management Planning Business Planning Email Marketing Food And Beverage Event Planning

Jessica L. Yacone Cha Education Details

Frequently Asked Questions about Jessica L. Yacone Cha

What company does Jessica L. Yacone Cha work for?

Jessica L. Yacone Cha works for Actabl

What is Jessica L. Yacone Cha's role at the current company?

Jessica L. Yacone Cha's current role is Director, Strategic Customer Success at Actabl.

What is Jessica L. Yacone Cha's email address?

Jessica L. Yacone Cha's email address is je****@****ail.com

What is Jessica L. Yacone Cha's direct phone number?

Jessica L. Yacone Cha's direct phone number is +148473*****

What schools did Jessica L. Yacone Cha attend?

Jessica L. Yacone Cha attended East Stroudsburg University Of Pennsylvania, Desales University, Lehighton Area High School.

What are some of Jessica L. Yacone Cha's interests?

Jessica L. Yacone Cha has interest in Animal Welfare.

What skills is Jessica L. Yacone Cha known for?

Jessica L. Yacone Cha has skills like Hospitality, Customer Service, Hospitality Management, Hotels, Hospitality Industry, Hotel Management, Customer Satisfaction, Resorts, Management, Training, Leadership Development, Opening Hotels.

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