● Directing, supervising and coordinating staff and office operations on a daily basis.● Develop new policies and procedures while implementing current policies and procedures to maintain thefunctions of the office environment.● Ongoing business improvement and operational excellence to ensure improvement in all job functions anddepartments.● Incorporate lean business improvement principles and methodologies through metrics and data analysis.● Ensure facility remains in compliance of all state healthcare laws as well as state regulations such asOASIS and OMH.● Oversee daily cash sheets, scheduling patients and confirming appointments for all medical staff.● Creating/maintaining electronic filing systems and Data entry into various databases or Microsoft programsWord ,Excel.● Documentation tracking to ensure all documents are received and distributed within regulatory timeframes.● Liaison between Case Managers, Physicians and other team members to obtain and/or correct service plansas needed.● Track, maintain and coordinate Service Plans with appropriate vendors● Support program staff, clinic staff and supervisors to coordinate service plans● Finalize service plans to managed care organizations to ensure timely billing and reimbursement.● Ensure efficient billing practices and data input.

Oversee daily operations and schedules of over 65 employees while ensuring their full adherence toprovidence excellent customer service● Oversee, coordinate and provide support to medical staff, social workers and consultants● Maintain compliance in areas such as OSHA, HIPAA, Coding issues and updating policies & procedures ● Record and maintain employee and client information with strict adherence to HIPAA privacy policies● Developed efficiency-enhancing workflow process improvements to accommodate busy medical practice● Implement policies and procedures to increase efficiency of all staff● Oversees inventory and purchases of medical and office supplies

● Provide supervision and leadership to all direct care staff at 3 residential sites● Effectively provide leadership to Residential Managers, supervision of managers and staff including hiring,training, and corrective actions when indicated, maintaining personnel records of all staff● Supervise/manage the facility’s day-to-day operations as they relate to staff, individuals, employeerelations and job performance of employees; completion of performance reports for employees, superviseresidential assisted living homes, conduct employee evaluations; delegate and oversee assignments toresidential staff● Conduct quarterly reviews of each residence in cluster ensuring protective oversight, fire safety, medicalfollow-up, and community integration● Review/oversee/implement Individual Support Plan (ISP), Res Hab Plan, Plans of Protective Oversight forthe individuals within the cluster on a monthly basis; assure documentation of outcome-basedrecommendations, coordinated service, support plan addendums and individual behavior/therapeutic plans● Plan and conduct fire drills while ensuring ongoing compliance with the Office of People withDevelopmental Disability (OPWDD) regulations● Maintain professional office operations and procedures; established policies and documented standards foremployee conduct; actively participate in employee improvement projects; assigning and monitoring workschedules of staff providing home care● Provide recommendations to directors on strategic staffing plans, training and development, and laborrelations; developing a culture that enables employees to perform in accordance to the company’sobjectives;● Collecting and verifying timekeeping information for all employees according to hours worked andovertime