Jessica Mack Email & Phone Number

Boston, MA, US

Greater Boston Area

Greater Boston Area

Greater Boston Area

Greater Boston Area

Monitored real-time queue management, including balancing inbound/outbound workloads to ensure service level goals are met.Worked alongside contact center management regarding opportunities for trainings and meetings, as well as any need for overtime.Established real-time staffing recommendations based on a short-range forecast and associate.

Greater Boston Area

Addressed a multitude of topics and concerns from travelers, ranging from policy to trip-specific information, via both inbound and outbound contact.Participated in the mentor program in order to develop new hire associates and improve the new hire organization within the Traveler Support department.Recognized and raised quantifiable company issues to.

Savannah, GA

Conducted analyses tracking the link between member involvement, program availability and success moving forward.Produced metrics to be used visually for grant proposals and donors.

Reston, VA

Created Spotlight On newsletters, which offer depiction suggestions, resources and headlines concerning health and social issues.Maintained an active social media platform to promote EIC branding and events.Collected and presented metrics on website, newsletter and television network usage and outreach.Conducted research on donors, including foundations.

South Hadley, MA

Collaborated with Mount Holyoke professors and community members to assess the implementation of the revitalization of South Hadley.Attended town meetings to further understand current and future plans concerning the town.Drafted and finalized a survey to monitor community satisfaction with the South Hadley Master Plan.Coordinated with the South Hadley.

South Hadley, MA

Provided live sound, specialized lighting and stage management services for events, such as lectures, conferences, variety shows and music concerts. Responsibilities included designing lighting, mixing sound, handling stage set-up, overseeing a team of 2-4 people, and ensuring safety precautions are met.

South Hadley, MA

Lead a group of 200+ members and coordinated site visits with Pioneer Valley Habitat for Humanity to build homes for low-income families in nearby towns.Prepared an annual budget to cover organization expenses.

Ridgewood, NJ

Aided social skill development groups for children ages 6-16 with Pervasive Developmental Disorders, primarily Autism Spectrum Disorders/Asperger’s Syndrome. Wrote progress reports, noting children’s daily improvements and/or difficulties.Created and executed group activities, skill building and outings for 30+ children attending the therapeutic day program.

South Hadley, MA

Transcribed research interviews using a consistent system of coding accounting for all verbal communication, including pauses.

Purchase, NY

Researched the history of Child Psychiatry using historical archives of meeting minutes from the first sixty years of the American Academy of Child and Adolescent Psychiatry.Displayed changes in the field of Psychiatry using charts and tables.