Knowledge Article Technical Writer for Banking Solutions Client Experience

Procedure Technical Writer for Banking BPM Solutions. Performs research, writes, edits, and proofreads more complex technical data for use in documents or sections of documents such as manuals, procedures and specifications to provide clients with information regarding technical areas in a less technical way. Performs usability testing with clients on documentation and utilizes feedback to improve documentation and standards. Composes or updates material for reports, manuals, briefs, proposals, technical and administrative publications concerned with work methods and procedures and installation, operation and maintenance software and hardware. Selects appropriate media and distribution methods. Assists in establishing style guidelines and standards for texts and illustrations to meet business needs. Reads the previous documentation and design notes and uses computer-based training, or company technical products to gather and research technical information for use in more complex documentation. Interviews with programmers, engineers, developers and other technical personnel. Organizes material and completes writing assignments according to set standards, e.g., order, clarity, conciseness, style and terminology. Maintains records and files of work and revisions, may select photographs, drawings, sketches, diagrams and charts to illustrate material, assist in laying out material for publication and arrange for typing, duplication and distribution of material. Creates, compiles and delivers more complex system/software developmental documentation packages from technical project team inputs, system requirements analysis, system design specifications, technical system design, technical procedure development, configuration control requirements, test and training specifications and programming notes. Assists in creating a project plan, etc. for completing documentation.