Jessica Rau Email & Phone Number

United States

Golden Valley, Minnesota, United States

Robbinsdale, Minnesota, United States

• Process team member life events including new hire benefit enrollment, adding a new child, marriage/divorce, terminations, and job changes in Ultipro.
• Serve as COBRA benefit liaison; track leave of absence and FMLA leaves as it relates to COBRA.
• Perform customer service functions by answering team member requests and questions as they relate to benefits, payroll and leave of absence.
• Participate in benefits orientation for new hires.
• Provide one on one consulting for team members on benefits and payroll issues.
• Coordinate payroll data entry for benefits deductions.

Chicago, IL

• Formerly UroPartners LLC.
• Answer all incoming calls, scheduling patient appointments, welcoming patients for appointments, and taking co-pay/self-pay balances.
• Coordinate and manage patient care including pre-certifications, referrals, authorizations, disability paperwork, and scheduling of patients for clinic, hospital, and other ancillary medical treatments and tests.
• Facilitates the completion of the patient medical record by ensuring there is complete documentation including all outside lab results, imaging studies, hospital records, and previous care pertaining to each patient.
• Manage physician schedules and communicate with staff and patients accordingly.
• Ensure all areas of the office are clean and presentable, including exam rooms, waiting areas, bathrooms, and beverage area.

Chicago, IL

• Answer all incoming calls, scheduling patient appointments, welcoming patients for appointments, and taking co-pay/self-pay balances.
• Coordinate and manage patient care including pre-certifications, referrals, authorizations, disability paperwork, and scheduling of patients for clinic, hospital, and other ancillary medical treatments and tests.
• Facilitates the completion of the patient medical record by ensuring there is complete documentation including all outside lab results, imaging studies, hospital records, and previous care pertaining to each patient.
• Manage physician schedules and communicate with staff and patients accordingly.
• Ensure all areas of the office are clean and presentable, including exam rooms, waiting areas, bathrooms, and beverage area.
• Order office and beverage supplies as needed.

St. Paul, MN

• Processed specimens including frozen sections, accessioning, staining, QC check of slides, and slide filing.
• Worked directly with Pathologists, PA’s, and lab personnel to ensure a timely turnaround time of the results for patients.
• Responsible for the accurate input of all STAT specimens in an Excel spreadsheet.
• Managed laboratory log book for the maintenance of all equipment.
• Performed general reception duties such as answering phones, and greeting and directing guests.
• Assisted with the development of and maintained written policy and procedures for the work area and adhered to hospital standards, rules, and regulations.

Mankato, MN

• Assessed vital signs, assisted with activities of daily living, provided pre- and post-operative care, and obtained lab specimens.
• Charted observations and activities, reporting pertinent changes in the patient.
• Communicated and collaborated with care team members to provide coordinated, safe, and compassionate care for patients.
• Adhered to safety guidelines, institutional policies, and company regulations.
• Ordered, received, and stored supplies and performed basic clerical functions.
• Certified Nursing Assistant, CPR/First Aid Certified.

West St. Paul, MN

• Supervised and monitored the safety of children 6 weeks to 12 years old.
• Assisted head teacher to implement the development assessment for each child to determine the child’s strengths and areas in which each child may need help.
• Maintained confidentiality and daily open communication with parents.
• Kept all appropriate records such as attendance and progress sheets.
• Assisted on special projects as needed.

Master Of Arts (M.A.), Health/Health Care Administration/Management

Bachelor Of Science (B.S.), Biology, General

Activities and Societies: Biology Research Assistant, Gamma Phi Beta Sorority (Administrative VP 2014, Recording Secretary 2013)