Jessica Mccormick, Mba Email & Phone Number

Oklahoma City, OK, US

Morristown, New Jersey, US

• Responsible for 10 direct reports that support for technician dispatch and material orders, field processes, payroll, and administrative responsibilities in NAR
• Owned 18-month transformation from legacy dispatch tools to Salesforce Field Services application
• Led testing for integration with SAP, Siebel, eProject, ServiceNow, Control Tower, and Mavenlink.
• Presented project updates to executive leadership on behalf of Global Services
• Serve as a liaison with IT counterparts to facilitate process improvement
• One of two US-based managers selected for Talent Exchange Program

Morristown, New Jersey, US

• Led organization of 24 employees for US and Canada that supports entire North American region of 350+ field technicians
• Collaborate with multiple business unit leaders globally, including backbone, service desk, field, IT, and parts logistics teams
• Responsible for analyzing field and dispatch KPIs and adjusting areas of focus as needed
• Oversee all operations of call center including performance management, payroll, customer support, workforce reorganization, and labor relations.
• Introduced new methods, practices, and systems to reduce turnaround time.

Morristown, New Jersey, US

• Provide region support for 150+ field technicians and service coordinators while maximizing efficiencies in technician and material dispatch to customer sites
• Led 18 direct reports in unionized environment, responsible for: employee performance, monthly reviews, performance improvement plans, grievance process, terminations, payroll submission and audits
• Streamlined processes in preparation for ISO 9000 and Sarbanes Oxley audits
• Fostered employee development as lead for Alliance program by consulting with external trainers to develop customized courses specific to organizational needs and employee skill set
• Created and improved dispatch processes for more efficient workflows, then trained and implemented processes with 30+ employees
• Taught new employee orientation and training for represented employees and managers.

Lakeland, FL, US

• Rotational manager for warehousing and transportation
• Worked with major accounts such as Phillip Morris, Sams Club, and Gallo
• Observed operations and gained better understanding of 3PL warehousing processes and inventory control
• Gathered data to determine transportation costs and provide recommendations to the transportation director

Morristown, New Jersey, US

• Gained exposure to a unionized environment from a management perspective
• Audited company records to ensure compliance with Sarbanes Oxley
• Gathered and tracked data inputs to improve scheduling system from 32% to 58% accuracy in four months

Norman, Oklahoma, US

• University of Oklahoma, Freshman Programs, Norman, OK
• Assistant teacher for Gateway program for 3 years
• Assistant teacher for Strategies for Success program - mentored college students at academic risk in an effort to support educational successOther Experience
• TEACH Test Panelist, evaluated English speaking skills of foreign applicants aspiring to teach
• Integrated Business Core, VP of Administration: Assisted in creating a new product which included getting a business loan, marketing, sales and inventory management – raising a $2,500 donation to Camp Cavett
• Created relationships with suppliers and developed contractual agreements through negotiation

Master Of Business Administration (M.B.A.), Business Administration And Management, General

Professional Studies, Marketing

Ba, Major: Management, Minor: Marketing