Jessica Mckimm Email & Phone Number

Sydney, Nsw, Au

Sydney, New South Wales, Australia

Responsible for the largest portfolio in the business with 57 clinics. Team consists of 7 direct reports and 800+ indirect reports. Deliver strategies for the portfolio which deliver revenue and profit growth commensurate with budget expectations. Build and maintain close working relationships with portfolio leaders, key talent and all team members through regular visits.

Australia

Working for Bupa for over five years in both UK and APAC markets in both operations and business development roles has provided a breadth and depth of experience.•Develop and lead the customer experience transformation and product growth activities for Bupa Dental Corporation, in collaboration with the Bupa Health Services digital transformation team and leveraging resources across the Bupa business to realise synergies where relevant.• Lead a team of customer experience champions who provide a customer lens in identifying, testing and implementing product growth and customer experience improvement opportunities• Leverage customer insights and support the ongoing development of meaningful customer metrics, to drive a culture of customer experience excellence within the dental business. Lead and govern processes to ensure cross functional support and business planning discipline for the delivery of multiple new and competing business projects.

Australia

Represent the dental business at the CRSC committee meetingsEngage the dental business in CRSC mattersLead the CRSC change agenda

Australia

Providing input to strategy and planning, including but not limited to business direction, financial goals, policies and procedures and organisational design. As well as designing and implementing processes to execute the business strategy. And reviewing and interpreting data to identify trends and opportunities in practice experience, customer experience and the broader dental market and providing input into the design, and implementation of growth strategies for organic and new business.

United Kingdom

Direct and oversee the operational activities for the central region of Bupa Dental UK. Oversees policies, objectives, and initiatives for the region. Responsible for evaluating current and proposed systems and procedures and determining and implementing changes as necessary. Develop and lead five area managers within the region to deliver operational goals.

London, United Kingdom

As an area manager I am responsible for all the performances of the practices within my area. I have up to 26 practices in my area, encompassing up to 300 employed staff and 200 self-employed clinicians. I troubleshoot and enhance performance in; operational, managing, and marketing within these practices. I achieve this through the supervision and leadership of the Practice Managers and teams within these sites. Communication is key to my success in this role both with my Practice managers and teams but also with support office, external stakeholders and my direct report. Some daily activities include; • Brand management• EBITDA performance• Revenue growth• Employee development• Performance management• Integrating recently acquired practices• Support with training and induction of new Practice Managers• Strategic management and forward planning of area/teams/personnel• Forecasting/Budgeting• Minimising business risk• Compliance management

Queensland, Australia

Working within the Priecline/Retail division of API with the following performance criteria;Coach, develop, and lead company store management to deliver required business goals.Adopt succession and retention tactics across/within stores.Manage the store adherence to Priceline business systems and operating standards.Describe and execute brand tactics in store.Drive customer service delivery.Provide practical support to Franchise Partners.Recommend actions to drive store profitability.Translate and describe business strategy and goals.Monitor financial performance in accordance with budget targets.Analyse and act to address variances.Provide regular forecast updates as required.

Brisbane, Australia

Develop new and maintain existing relationshipsService current accounts and develop new accounts to meet sales targets through effectivesales presentations and use of support servicesEnsure branding compliance through; implementation and maintenance of ranging levels,implementation of category management and reviewsIdentify and develop strategies for new business opportunitiesWork closely with the BDM team to sign up new members through presentation of theprogram and recommending API banner brands to potential customersIncrease Gross Profit through promotion of API Brand support programs and by fosteringcomplianceDemonstrate that API Brands add value through commercially measurable resultsConduct SWOT analysis to identify new opportunitiesAnalyse and interpret data to identify trends and implement strategies to grow membersbusiness and recommend plans to maximise future businessAssist stores in increasing profit through improved buying and retailingSimultaneously managed two brand conversions including: fit out, ranging, marketing, etc. One was a green field site the other a transfer from an independent pharmacy.Initiated and developed a training program for both internal and external stakeholders for Consumer Brands products because there was a gap in knowledge base due to redundancy.Grew the Club Premium member numbers, with the support of my team, from forty to ninety within eight months of working as the Club Premium BDM.

Brisbane, Australia

Responsible for the operation of the store.Forecasting KPI’s for the store on a daily, weekly, monthly and annual basis.Maintaining and developing a team of staff (up to 20 including assistant and deputymanagers) through regular team meetings, on the job training and performancemanagement.Rostering effectively to meet KPI’s as well as service expectations and maintaining staffmorale.Managing store KPI’s including but not limited to; inventory, wastage, payroll and sales.Stock controls through ordering, regular inventories to monitor and staff training.Primary key holder (on call after hours).Inducting, training and performance managing new staff.Opened a green field Aldi Stores site and was in charge of opening: inventory, training, rosters, site management/maintenance, etc.Was appointed store manager at Aldi Stores within twelve months of working for the company.

Master Of Business Administration (Mba)

Bachelor Of Business, Human Resource Management

Higher School Certificate