Jessica Michels Email & Phone Number

Logan, Queensland, Australia

I provide emotional, social & practical support to people who have challenging mental & physical health conditions. Helping with incredibly vast duties for multiple individuals to perform their daily activities & working towards future goals.

Queensland, Australia

Maintain client information and folders and keep data accurate and up to date, while consistently upholding confidentiality protocols. Tend to and arrange social media posts by collecting and distributing precise business information. Coordinate office workspace to uphold presentation standards, promote, and facilitate fulfilment of daily operations. Manage workflows and prioritise tasks to confirm completion of activities according to set deadlines. Update information online and in paperwork, ensuring to correctly store items for future needs. Compile, review, and edit memorandums and newsletters in compliance with layout, formatting, and style guidelines.- Enhanced productivity by skilfully coordinating and prioritising daily responsibilities.- Improved and facilitated ease of access by storing folders in assigned locations.- Increased therapist availability and time for sessions with clients, by effectively performing & assisting with administrative responsibilities.

Brisbane, Australia

Delivered thorough technical support for international clients. Engaged with customers to provide suitable support options and recorded precise details of interactions.

Brisbane, Australia

Liaised with customers telephonically and through emails using affable approaches to understand and meet business needs. Prepared and maintained customer accounts to keep data accurate and adjusted outdated information. Organised and prioritised daily tasks to ensure achievement of established key performance indicators (KPIs). Supported Team Leader with assessing, managing, and resolving critical client enquiries.- Successfully enabled communication between customers, sales, and quality assurance (QA) teams, which resulted in enhanced customer experience cycle times.- Located, examined, and resolved errors by using industry expertise, attention to detail, and extensive knowledge of company systems.- Increased experience and ability to perform using multiple systems, servers, and portals, while remaining flexible and adaptable to fulfil wide-ranging duties.

Brisbane, Australia

Performed to exceed output expectations, milestones, and established KPIs, while adhering to company procedures, service standards, and set workflows. Applied advanced skills, knowledge, and writing abilities to produce and supply efficient and accurate analyses. Partnered with teams to confirm timely fulfilment of customer service needs. Liaised with internal departments and employees to build and uphold professional relationships and deliver feedback and recommendations to manage disconnection.- Spearheaded management duties for multiple portfolios of small business clients and simultaneously undertook company migration.- Leveraged personal flexibility and adaptability to workflows to function and complete daily tasks utilising several systems, servers, and portals.

Brisbane, Australia

Evaluated sales team contracts and accounts to confirm compliance with quality, accuracy, and processing requirements. Consulted with clients to identify service needs, log tickets for solutions to mismatches, respond to enquiries, and troubleshoot issues. Recorded interactions and transactions with clients and processed service requests accurately and efficiently. Resolved discrepancies with customer information by presenting tickets to internal systems. Assessed customer feedback to locate underperforming service areas.- Collaborated with teams to achieve and exceed KPIs and company objectives.- Supported relevant members with organising company events to foster positive workplaceenvironments, develop business awareness, and promote teamwork culture.

Brisbane, Australia

Supervised, encouraged, recruited, and trained new and current employees. Administered cash and card transactions and inventory replenishment as required. Evaluated store maintenance, health and safety, and quality standards. Prepared and distributed staff schedules and encouraged top quality service standards.