Own SFDC product, integrations, and robotic process automation for an operations org of ~500 users serving thousands of customers. Serve as scrum master for a team of 7 developers and 1 QA Tester. Drive projects E2E from yearly planning to delivery.

Built robotic process automations in UiPath to automate repetitive business tasks and lower operations costs. Created and delivered multi-quarter automation roadmap for a team of four developers. Integrated product data with salesforce operations via Workato and Mulesoft to land new features and enhance existing workflows.

Owned salesforce features for a customer operations team of 300+ users. Captured multi-dollar cost per customer savings by landing new automations and integrations with cross functional product and business stakeholders. Managed sprint planning/delivery for onshore development team and offshore contractors.

Served as escalations lead dealing with incorrect transactions due to product and operational gaps, worked cross-functionally with technical and process improvement teams to close system gaps. Drove business requirements to introduce robotic process automation for repetitive transactions, led iterative improvements to automate 50% of team's workload.

Wrote profiles for interdisciplinary faculty members, drawing information from a variety of sources including publications, media, and institute documents. The goal of this project was to highlight the achievements of faculty in accessible terms, and promote the vision of the BioFrontiers institute. Designed digital signage to support and advertise the mission of the BioFrontiers Institute. Designed and implemented BioFrontiers website and IQ Biology graduate program website.

Leveraged CRISPR-Cas9 to study GLUT4 translocation in mammalian cells. Presented data in a compelling manner to successfully earn three research grants.