Jessica Jacobs Email & Phone Number

3 Keys Consulting is focused on helping organizations and teams evolve to the next level. We are dedicated to elevating organizations and their people to greatness

Empowering leaders and top talent to navigate the tides of change and transition by discovering and leveraging their strengths.

Nashua, New Hampshire, Us

Basking Ridge, Nj, Us

• Raised the bar on leadership through the transformation of Verizon’s Performance Management strategy, impacting 150,000 employees. • Tailored to the growth goals of the enterprise and business areas, and aligned with a diverse, equitable, and inclusive culture. • Implemented change management strategies and plans that maximize buy-in and adoption across the firm, including the C-Suite.• Established a cultural evolution for the masses that encodes transparency and trust between manager and employee through facilitating a culture of continuous feedback.• Partnered with the Senior Vice President of Talent Management to create our talent philosophy, strategy, and ways of working to enhance transparency in the Talent Management function.• Led a cross-functional team of 15 to build an internal webpage viewed by over 90,000 employees that empowers them to shape their careers, development and performance.• Ensured a positive employee experience and better Talent program delivery by leading a team of 12 on handling feedback to inform senior leaders to high impact risks, resulting in tweaks to the roll out plan to better the employee experience.

Basking Ridge, Nj, Us

• Responsible for transformational enterprise-wide change projects and organizational interventions.• Built a change governance process to equip the organization to better plan, execute, celebrate milestones, and identify key risks to adoption to enable us to iterate and re-prioritize as needed.• 65% increase in leadership engagement and sponsorship• 30% increase in employee buy-in• Raised employee engagement by 40% by working across the enterprise to develop scalable, innovative change management strategies.• Provided executive and team coaching with a focus on team effectiveness, strengths, leadership, 360 assessments, and change.• Built and implemented the employee experience strategy for Workday implementation ensuring human centered design and a positive current and future employee experience.• Designed, developed and executed on a mergers & acquisitions (M&A) cultural integration playbook that resulted in making faster team connections and quicker business results.• Facilitated a strategy session for a new Senior Vice President of Finance.• Coached senior leaders through developing new organization design and operating model for teams that would encourage cross-functional collaboration, transparency, and growth for all team members.• Developed and facilitated strategic vision sessions for senior executives to create a value proposition that would engage the hearts and minds of their teams and aligned to the new strategy.• Successfully led a cross-functional team of 10 through Finance Transformation which impacted over 2,000 domestic and international employees:• Enabled effective execution and increased adoption rates that impact both internal and external customers through the design, development and management of a comprehensive change program.• Conducted analyses of impact, risk, stakeholder assessments, etc. to determine pain points, gaps and areas of strength to leverage.

Basking Ridge, Nj, Us

As a senior member of Organizational Effectiveness and Change Management Center of Excellence, Jessica is responsible for the strategy enablement of her clients by diagnosing current state, stakeholder alignment, future state design and development, transformation planning and change management/execution activities.

Basking Ridge, Nj, Us

Responsible for building and delivering Change Execution services across Verizon’s diverse businesses. Specific roles include: Strategy- Build change architectures and implement best practices to increase commitment to the projects and the associated process changes. Culture Change - Collaborate with business leaders to better understand cultural dynamics and assess alignment of organization culture to business strategy. Develop, lead, and support activities designed to effect culture change and meet alignment objectives. Change Enablement- Work closely with project teams to surface and facilitate mitigation of change execution risks, ensure that human aspects of the change are considered to foster commitment, minimize resistance, align culture, and influence decision-making that enables the desired end state. Organizational Effectiveness - Help sponsors improve organization performance by building both project specific and overall change knowledge and capability across the business. Building Commitment- Create a positive perception of change by developing messaging and techniques to respond to resistance, improve change willingness, and emphasize benefits. Relationship Management- Build and manage relationships with key stakeholders to ensure current and future change management needs are met and value is delivered; grow and evolve the support provided.

• Highly valued business partner accountable for the coordinated management of multiple change projects from inception to completion directed toward organizational improvement targets.• Closely monitor each stage of change projects and document residual effects of organizational changes/updates.• Maintain continuous alignment of project scope with business objectives, and tender recommendations to modify project plans to enhance effectiveness toward the business result or strategic intent.• Establish rapport and build consensus between constituencies to successfully resolve conflicts and promote advantageous employee development.• Conceptualize and lead staff through visionary initiatives and strategic leadership methodologies, encouraging best practice in team communication and project planning to drive operational excellence.• Coordinate communications for diverse employee populations.• Keen ability to quickly and appropriately determine root cause of potential issues and formulate befitting resolutions.Key Successes:Selected to lead Corporate office through SAP implementation process.Selected to lead new collaboration project with Lee Hecht Harrison executive coaching firm to infuse strategic team development into current operations in an effort to align staff and management with organization targets.25% boost in employee retention resulting from promoting an environment that encourages positive dialogue.

New York, Ny, Us

• Positively resolved conflicts between staff spanning diverse levels of authority, and fostered a strong sense of teamwork and collaboration conducive to favorable exchanges amongst team.• Evaluated organizational necessities and proposed applicable programs to strengthen the team as a whole.• Proactively built and managed key business relationships with external vendors and internal partners ensuring success of current and future projects.Key Successes:Developed and implemented departmental paper reduction program, saving over $3K a year.Performed detailed analysis of various operational variables throughout department to ensure optimal efficiency.

Post Graduate Certificate, Executive And Personal Coaching

Ms, Organizational Change Management

Ba, Public Policy, Urban Planning