Jessica Mkrtchyan Email & Phone Number

San Diego, CA, US

- Conceived, developed, and launched multiple products from Minimum Viable Product (MVP) stage to market launch- Led the strategic design, development, and launch of SOCI’s Social Media Compliance product- Guided the transformation and launch of SOCi's Identity and Access Management (IAM) framework, implementing crucial permissioning features

- Introduced "Smart Groups" to SOCi's existing "Groups" feature- Completed routine customer & prospect interviews, usability tests, competitor analysis, and product analysis - Performed comprehensive competitor and market analysis, identifying key trends and opportunities that informed product strategy

- Effectively prioritized product backlog items based on strategic goals, resulting in a streamlined development process and on-time feature delivery.- Integrated user feedback into backlog prioritization, ensuring that customer insights played a central role in shaping product development priorities.- Managed the resolution of bugs by coordinating efforts.

- Collaborated with Product Managers on documentation and communication of new releases and product changes that include In-app announcements, tutorials, and knowledge base articles. - Assisted with product development research, ad-hoc testing, wire-framing, functional spec and ticket writing as needed.

San Diego, California

- Collaborated with QA Editors to set scaleable content strategy execution plans for all new multi-location clients- Oversaw Social Media Specialists and editing their work on a case by case basis to ensure quality- Developed data-driven social strategies based on client’s business objectives and their core audiences - Developed and executed comprehensive.

San Diego, CA

- Responsible for working with the Content Managers and QA Editors to create written and visual content on behalf of our clients. - Responsible for monitoring and responding, in writing, to online reviews and social engagements on behalf of clients.

Greater Los Angeles Area

- Worked with up to 40 students in grades 10-12, who have been identified as needing support to develop long and short term plans leading to post-secondary entry

Berkeley, California

- The Berkeley Fiction Review is a UC Berkeley undergraduate, student-run publication. We look for innovative short fiction that plays with form and content, as well as traditionally constructed stories with fresh voices and original ideas. We invite submissions of previously unpublished short stories year round and publish annually.

Berkeley, California, United States

- House Presidents foster community development by facilitating council meetings, coordinating workshops, and supporting existing and new members.