(Lithium + Spredfast is now Khoros) • Responsible for core product strategy and execution of Khoros’s horizontal products and services including Analytics, Platform/Enterprise, Data Lake and AI/ML.• Managed the design and execution of the post Lithium + Spredfast merger Platform strategy including SSO, unified administration, common navigation, and workflow integration.• Planned the post merger consolidation of Khoros’s Analytics portfolio into three product lines that are strategically integrated in a modernized UI framework.• Co-Invented patented technology to enable customers to track and report on their asynchronous workflows in ways comparable to traditional synchronous channels and optimize their workforce management operations (US Patent 10,931,540)• Led resource allocation planning. Worked closely with engineering management to prioritize business and tech roadmap deliverables and restructure engineering teams to best align with strategic goals.

• Drove core product vision and roadmap for several areas of Lithium’s Social Media Management (SMM) platform, a leading enterprise SaaS customer engagement tool used by over 200 iconic and Fortune 500 brands in 34 countries for social listening, response, and marketing. • Led the roadmap process across all of Lithium’s SMM product lines, coordinating the efforts of 3 senior PMs.• Owned multiple product lines and managed several engineering teams including SMM Analytics, Mobile, Data Lake and Publishing. • Grew the SMM Care Analytics product from infancy to maturity. Strategically invested in data that enabled customers to measure their results and predictably scale, helping to drive growth of the SMM Platform by 2x in less than 2 years.• Built the SMM Publishing Analytics and Mobile products from conception to maturity. • Helped drive SMM Publishing to be recognized as a Leader in The Forrester Wave™: Social Media Management Solutions, Q2 2017 less than 2 years in the market.• Ran the Beta Program for SMM Publishing. Interviewed and on-boarded 30+ customers and prospects, analyzed feedback/usage metrics, collaborated cross-functionally to ensure a successful transition from Beta to GA.

Managed a suite of online media and web products for ThomasNet.com, an industry-leading supplier discovery and product sourcing platform used by 1.5 million B2B buyers per month. Product manager/owner of ThomasNet Product Souring, CAD Model Search, Custom Quotes as well as all internal editorial CMS applications. Responsible for continually improving usability and shaping feature sets through measuring and analyzing product metrics, user needs, and business opportunities. Responsible for the integration of ThomasNet enterprise and partner content into the the ThomasNet.com platform, and all search technology used to power the platform.

Responsible for all projects, processes, and development of the ThomasNet.com Product Sourcing application. Worked with analysts to measure and report on key product metrics to track progress, identify areas of opportunity, and drive new feature development. Led development of a custom, intelligent product search algorithm specifically designed to search industrial products. Responsible for the development of internal content management, production, and taxonomy management systems used by Engineering and Enterprise departments.

Managed ongoing maintenance and development associated with the ThomasNet Navigator platform, including all production tools/applications and content management systems.

Collaborated with design, development, and engineering teams to define new features and enhancements to core applications of Autotask, an industry leading SaaS platform for IT business management.

Coordinated with sales, production, and engineering teams to schedule and execute web/media products for over 300 client accounts. Products included online catalogs, CPC, SEO, and banner advertisement programs. Consulted with clients to help them understand and appreciate the benefits of product enhancements. Analyzed client feedback and worked with design team to add new features, and increase usability of Client Services website.