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Jessica Andriyani P is listed as Marketing Campaign Operations at Shopee, a with 16921 employees, based in Jakarta, Indonesia. AeroLeads shows a matched LinkedIn profile for Jessica Andriyani P.
Jessica Andriyani P previously worked as Fraud Analyst Agent (Senior Analyst) at Shopee and L1 Customer Care at Transcosmos Indonesia (Official). Jessica Andriyani P holds Bachelor’S Degree, Law from Universitas Yarsi.
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Jessica Andriyani P is a Marketing Campaign Operations at Shopee. She possess expertise in good notulent, microsoft office, customer service, management, microsoft word. She is proficient in English and Bahasa Indonesia.
Listed skills include Good Notulent, Microsoft Office, Customer Service, Management, and 1 others.
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Jakarta, Indonesia
1. Conceptualize, develop and execute marketing campaigns2. Collaborate and coordinate across multiple teams, including Business Development, Creative, and even Operations3. Responsible for the operational aspects of campaigns, including but not limited to, setting up vouchers, cashback promotions4. Ensure smooth and timely execution of campaigns
Jakarta, Indonesia
1. Work on the escalation results from Layer 1 Agents either from Email, Chat or Call channels2. Constraints that are escalated from Agent Layer 1 are; Submissions to Change Phone Numbers from customers, customers who become victims of fraud or complaints of account blocking for violating Shopee's terms and conditions, and customers who inquire about transactions that do not get promo cashback3. Become a PIC to follow up on cases that are pending or open for more than 3 days, by making outgoing calls to customers and then entering the summary in internal notes4. Escalate to Agent Layer 3 (Fraud/Scam) when I'm having trouble or find abnormal casesIn addition, I assist Associates to monitor a New Hire Agents with the following job details:1. Provide an overview of the procedure for working on a case2. Assist agents who have difficulty in handling case3. Render tips & tricks on case work4. Monitor the productivity and quality of the work of agents to be reported to their AssociatesAchievements:1. Individual Rewards period March 20212. Individual Rewards period August 2021
Jakarta, Indonesia
Works for the Fintech project.Handling complaints or responding to inquiries from customers via email. Accustomed to using Zendesk tools. Complaints in the form of:1. Regarding submitting KYC (Know Your Customer)2. Request change number3. Not getting promo benefits4. helping escalation to related teams if customers complain about fraudulentAchievements:1. Performance Appraisal period Mei2. Performance Appraisal period June3. Never come late
Indonesia
Works for E-Commerce projects as Layer 2 Customer Care (Tribe: Logistics)Work on escalation results or those asked by the Layer 1 agent via Resolution Center Backend Tools. Accustomed to using Salesforce (SF) tools.Logistical complaints that are commonly experienced by customers are:1. Goods not received in the SLA or over SLA2. Help filing claims for damaged or lost items to the expeditionReporting to the 3rd Party namely expedition via WhatsApp group or ticketing by Salesforce.Achievement:1. Performance Appraisal Dec-March2. Never come late
Greater Jakarta Area, Indonesia
Make a legal draft of the agreement, then reporting to Senior Legal Advisor
Other employees you can reach at shopee.sg. View company contacts for 16921 employees →
Azizur Xra
Colleague at ShopeeAbu Dhabi, Abu Dhabi Emirate, United Arab Emirates
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JS
Jesús Salcedo
Colleague at ShopeePalhoça, Santa Catarina, Brazil
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KL
Katae Lukngam
Colleague at ShopeeBangkok, Bangkok City, Thailand
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KC
Karen Castaldello Quiroga
Colleague at ShopeeSão Paulo, Brazil
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MR
Muhamad Rizal
Colleague at ShopeeGreater Denpasar, Indonesia
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YZ
Yinqing Zhao
Colleague at ShopeeSingapore
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SK
Subham Kumar
Colleague at ShopeeNawada, Bihar, India
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PS
Pantita Sukumdhanakul
Colleague at ShopeeBangkok, Bangkok City, Thailand
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IK
Irvan Kurniawan
Colleague at ShopeeEast Java, Indonesia
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SS
Sushanty Sushanty
Colleague at ShopeeGambir, Jakarta, Indonesia
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Quick answers generated from the profile data available on this page.
Jessica Andriyani P works for Shopee.
Jessica Andriyani P is listed as Marketing Campaign Operations at Shopee.
Jessica Andriyani P is based in Jakarta, Indonesia while working with Shopee.
Jessica Andriyani P has worked for Shopee, Transcosmos Indonesia (Official), and Pt Perkebunan Minanga Ogan.
Jessica Andriyani P's colleagues at Shopee include Azizur Xra, Jesús Salcedo, Katae Lukngam, Karen Castaldello Quiroga, and Muhamad Rizal.
You can use AeroLeads to view verified contact signals for Jessica Andriyani P at Shopee, including work email, phone, and LinkedIn data when available.
Jessica Andriyani P holds Bachelor’S Degree, Law from Universitas Yarsi.
Jessica Andriyani P is listed with skills including Good Notulent, Microsoft Office, Customer Service, Management, and Microsoft Word.
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