Jessica Neeley

Jessica Neeley Email and Phone Number

Customer Success Manager | Account Manager | EdTech @ ChalkTalk
brooklyn, new york, united states
Jessica Neeley's Location
Tulsa, Oklahoma, United States, United States
Jessica Neeley's Contact Details

Jessica Neeley personal email

n/a
About Jessica Neeley

I love all things education! I am currently serving as an Account Manager specializing in educational technology. I was drawn to educational technology as a way to drive student outcomes at scale, inspired by my 6 years as a School Counselor in high schools. Seeing all sides of education has resulted in me having a well-rounded approach to technical solutions in school districts. My goal is to assist schools and districts in achieving their goals through tailored solutions and support with technology. With a master's degree in counseling psychology and as an experienced school counselor, I effectively understand and address the needs of educators, district leadership, and students. At the end of the day, my mission is to do what is right for students, and their educators, to ensure student success in K-12 and beyond. Leveraging my background in school leadership and counseling, I deliver engaging and interactive training sessions and district meetings, fostering long-lasting and loyal relationships with customers!Let’s drive student outcomes together!

Jessica Neeley's Current Company Details
ChalkTalk

Chalktalk

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Customer Success Manager | Account Manager | EdTech
brooklyn, new york, united states
Website:
chalktalk.com
Employees:
5
Jessica Neeley Work Experience Details
  • Chalktalk
    Account Manager
    Chalktalk Jun 2023 - Present
    As an Account Manager at ChalkTalk, I oversee a diverse portfolio of accounts, including enterprise clients nationwide. My responsibilities encompass ensuring a seamless onboarding process, maintaining regular follow-ups, and proactively addressing challenges. I lead implementation meetings, develop success plans, conduct triannual business reviews, and identify upsell and cross-sell opportunities. I see clients from the initial implementation meetings, through the entire renewal process. Acting as a trusted advisor, I bridge communication between customers and the internal product development team, consistently providing feedback and advocating for customer needs.
  • Schoolinks
    Customer Success Manager
    Schoolinks Aug 2022 - Jun 2023
    -Contribute to sustainable, profitable growth by enhancing customer retention and reducing churn through an effective onboarding process and a regular cadence of follow-up-Conduct implementation meetings with all key stakeholders and develop a Success Plan to ensure implementation aligns with district goals and needs- Conduct bi-annual business reviews with key stakeholders to promote full product adoption, increase account growth and uncover upsell opportunities-Assisted in the development and delivered all training for assigned districts -Serve as a trusted advisor between the customer and internal product development to advocate for customer needs and provide consistent feedback-Analyze data files pulled from SFTPs and troubleshoot issues with the districts IT team-Served as the team lead for a B2B partnership with the National Student Clearinghouse, which included system development, coordination with internal and external stakeholders, as well as recurring reach out to all districts to facilitate data transfers
  • Schoolinks
    Onboarding Specialist
    Schoolinks Jun 2022 - Aug 2022
    -Develop a strong understanding of your assigned customers, create measurable desired outcomes and customize onboarding packages and touchpoints accordingly with district stakeholders-Complete all tasks associated with initial data pulls- including rostering via SFTP, Clever, OneRoster, and ClassLink-Activate new customers by delivering engaging and interactive training with a consultative and prescriptive tone -Work cross-functionally with Sales and Customer Success teams to ensure a seamless onboarding experience for the customer-Share customer needs and feedback with cross-functional teams (Community, Marketing, Product, Sales) to prioritize an innovative customer experience
  • Jenks Public Schools
    High School Counselor
    Jenks Public Schools Jul 2020 - Jun 2022
    Tulsa, Oklahoma, United States
    A summary of my primary responsibilities and accomplishments as a school counselor at Jenks Freshman Academy are as follows:- Continuous check-in’s, tracking, and interventions with students in order to reach pre-determined district wide goals- Deep relationship building with key stakeholders (students, parents, teachers, administrators) to define and document challenges and develop solutions- Leadership and technical program development for the Site Intervention Team - Development and implementation of school wide programming to drive success- social skills programming and Zen den development- Led professional development sessions for teachers and parents regarding adolescent development and academics
  • Lester B. Pearson School Board (Lbpsb)
    High School Counselor
    Lester B. Pearson School Board (Lbpsb) Apr 2016 - Jul 2020
    Montreal, Quebec, Canada
    -Integral part of administrative teams at a variety of youth and adult level schools- all of which had a component of bilingual curriculum- Served as the main contact point for all emotional, social, and academic issues for 1000+ students- Liaison with colleges, vocational school, and community partnerships- including cold calling for services and connections- Organization of various school wide initiatives: guest speakers, Cheer team, Gay Straight Alliance Club, Anti-Stigma initiatives, Career Fair, Mental Health Fair
  • Lester B. Pearson School Board (Lbpsb)
    School Counseling Intern
    Lester B. Pearson School Board (Lbpsb) Aug 2015 - Apr 2016
    Montreal, Quebec, Canada
    Interned with the Guidance Counsellor at Macdonald High SchoolCompleted 600 hours on site (180 direct client contact hours, 100 hours of supervision) provided one on one personal and academic/career counselling, consulted with teachers, administrators, and parents concerning students, collaborated with the student services team, and presented classroom and school wide presentations on health, adjustment, and academic concerns
  • Union Public Schools
    Extended Day Program Facilitator And Camp Counselor
    Union Public Schools Aug 2008 - Aug 2014
    Tulsa, Oklahoma, United States
    Employee of the month July 2010 and June 2011Organized summer talent show in 2010 and 2011Organized dance rotation for Fall Break Camp 2010
  • Union Public Schools
    School Counseling Intern
    Union Public Schools Jan 2013 - Apr 2013
    Tulsa, Oklahoma, United States
    Interned with the School Counselor at Moore ElementaryCompleted 60 hours- helped facilitate group therapy, helped organize anti-bullying classes, observed one on one counseling, practiced one on one play therapy, and organized fundraisers
  • Rogers State University
    Head Laboratory Technician
    Rogers State University Jan 2014 - May 2014
    Claremore, Oklahoma, United States
    Scheduled and facilitated research experimentsPublic relations for lab- website, brochures, and speeches
  • Rogers State University
    Research Assistant
    Rogers State University Aug 2013 - May 2014
    Claremore, Oklahoma, United States
    Multivariate Analysis of Factors’ Influencing Participants in Drug CourtPresented research at the Southwestern Psychological Association conventionReceived a first-place recognition from the Society for Applied Multivariate Research
  • Rogers State University
    Peer Mentor
    Rogers State University Aug 2013 - Apr 2014
    Claremore, Oklahoma, United States
    Peer Mentor for first and second year university studentsHelped to design Peer Mentoring Program, held weekly sessions with Peer Mentoring group, taught study skills and helped students become engaged on campus
  • Rogers County Youth Services
    Direct Care Staff
    Rogers County Youth Services Nov 2013 - Feb 2014
    Claremore, Oklahoma, United States
    Maintained daily care for 6 adolescents on averageResponsible for recording all activity and incidents
  • Rogers County Youth Services
    Intern
    Rogers County Youth Services Aug 2013 - Jan 2014
    Claremore, Oklahoma, United States
    Organized group community service project/ Interned Completed 110 hours- worked with youth on communication skills, planned activities with local university students, and facilitated group work
  • Girl Scouts Of The Usa
    Summer Camp Counselor
    Girl Scouts Of The Usa Jun 2013 - Aug 2013
    Tulsa, Oklahoma, United States
    24 hour care for 15 kids at a timeTrained in “Powered Up” (anti-bullying Program)
  • Rogers State University
    Assistant Athletic Trainer
    Rogers State University Aug 2011 - May 2013
    Organize and log insurance files Treat athletic injuries for all Rogers State sport teamsAttend home games and practices for all sports
  • Union Public Schools
    Cheerleading Coach
    Union Public Schools Aug 2007 - May 2008
    Tulsa, Oklahoma, United States

Jessica Neeley Skills

Career Counseling Counseling Psychology Mental Health Counseling Leadership Youth Mentoring Youth Work High School Students After School Programs Therapeutic Listening Community Outreach

Jessica Neeley Education Details

Frequently Asked Questions about Jessica Neeley

What company does Jessica Neeley work for?

Jessica Neeley works for Chalktalk

What is Jessica Neeley's role at the current company?

Jessica Neeley's current role is Customer Success Manager | Account Manager | EdTech.

What is Jessica Neeley's email address?

Jessica Neeley's email address is jn****@****b.qc.ca

What schools did Jessica Neeley attend?

Jessica Neeley attended Mcgill University, Rogers State University.

What skills is Jessica Neeley known for?

Jessica Neeley has skills like Career Counseling, Counseling Psychology, Mental Health Counseling, Leadership, Youth Mentoring, Youth Work, High School Students, After School Programs, Therapeutic Listening, Community Outreach.

Who are Jessica Neeley's colleagues?

Jessica Neeley's colleagues are Mona Sukkar, Ahmad Abu-Hijleh, Sajeda Rhahleh, Christiana Orlove, Nada Shasha'a, Hussam Jarrah, Sawyer Severance.

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