Jessica Espinal Email & Phone Number

Miami, Florida, United States

Miami, Florida, United States

Established and maintained a daily schedule using calendar and task management tools, ensuring timely completion of appointments and activitiesDemonstrated creativity in instruction and presentation, using a variety of teaching methods to successfully engage and inspire child to learn as evidenced by demonstrated interest and enthusiasm for learningMaintained a positive helpful demeanor while simultaneously managing multiple priorities, and successfully de-escalating conflict through active listening techniques

Miami, Florida, United States

Leveraged data analysis to identify recurring issues within incoming inquiries, leading to the creation of targeted solutions that resolved customer concerns and reduced escalations by 25%Collaborated with cross-functional teams to standardize the documentation process for customer interactions, ensuring consistency and facilitating efficient data retrievalOrchestrated the seamless transfer of passengers from one train's manifest to another, resulting in a 20% reduction in boarding time and an improved on-time departure rate

Miami, Florida, United States

Managed a team of 28 cashiers and supervised all cash-handling activities, ensuring accuracy and adherence to company policies and proceduresGenerated regular reports summarizing cashier performance trends and actionable recommendations, facilitating informeddecision-making at both operational and executive levelsDeveloped and implemented incentive programs that encouraged cashiers to promote credit card sign-ups and Voice of Customer surveys, resulting in a 30% increase in credit card applications and a 50% rise in survey participation

Miami, Florida, United States

Facilitated over 150 daily transactions of cash, credit, exchanges, and refunds while ensuring seamless and accurate cash flow for 32 hours per week.Cross-trained to collaboratively support workflow across the business, enhance customer experience and consistently exceed customer expectations Created a positive, consultative consumer experience by maintaining strong energy and specialized product knowledge

Data Analysis

Completed Coursework Towards Associate Of Science Degree, Psychology

High School Diploma