Jessica Nipper Email & Phone Number

Promoted to Senior Program Coordinator project planning complex logistics of ongoing programs and projects supporting the education office while also utilizing digital marketing by developing fliers, slide presentations, program menus, itineraries, and agendas.Accomplishments: -Designed and launched the Critical Care Medicine Grand Rounds podcast -Implemented processes to streamline and coordinate the complex logistics for site visit agendas and travelitineraries of monthly in-person Grand Rounds visiting professors. -Streamlined the process to obtain presentation details and disclosures for CME credited presentations. -Trained staff assistants and colleagues to navigate and take on AV/IT equipment in Duke North, DMP, and Trent Semans for their leadership's in-person/hybrid meetings. -Implemented the department's first landing page on the website for Anesthesiology Grand Rounds - Learning Resources. -Managed and executed the 2024 ACES Research Symposium and Second Look which consisted of a scientific poster session, keynote presentation, rooftop dinner, and half-day visit for applicants. -Designed, managed, and successfully executed the first inaugural Critical Care Collaborative Research Symposium inclusive to all critical care research within Duke School of Medicine.

Promoted to Program Coordinator developing project and work breakdown structure to support the academic affairs, educational strategic plans, and other special projects for the education office.Accomplishments: -Successfully streamlined Grand Rounds into an in-person/hybrid format for both in-person and virtual engagement post-pandemic. -Created new metrics for Grand Rounds post-survey evaluations. -Created the first subscription service for Medicine Grand Rounds. -Developed a map and proposal of the Vice Chair of Education's timeline of events for the year. -Assisted with the project implementation of the inaugural Career Preparation Retreat Workshop Series for fellows to network and navigate their careers post-training. -Designed, managed, and executed the first inaugural Education Celebration Day/SEEDS Program cohort commencement. -Designed, managed, and executed the first in-person DOM trainee holiday party for over 200 attendees staying $16K under budget

Durham, North Carolina, United States

Supported the Internal Medicine Residency Program leadership with initiatives and managed ongoing tasks to meet deadlines. Acted as liaison between residents and the program to implement changes and achieve yearly goals. Collaborated with the Med Res team to achieve organizational goals. Edited and operated the curriculum website and newsletter.Accomplishments: -Joined the team during the COVID-19 outbreak while stepping in and adjusting to being remote while learning the role. -Implemented the new software MyResearchProposal to streamline Research Grant Application Reports, supporting the Robert Califf Medicine Awards for easier compilation of submissions. -Took administrative lead on the CICR course and curriculum development for course directors. -Negotiated and acquired several new local vendors for the Residency Program when managing daily resident lunch orders. -Trained to handle credentialing and verification requests for professional licenses and certifications. -Trained to process corporate card expenses and reimbursements using SAP Concur for staff, trainees, and faculty.

Durham, North Carolina, United States

Processed patient arrival to clinic and verified patient demographics and account information. Educated patients on required forms and obtained signatures as required by policy and procedure. Collected co-payments and outstanding balances due as well as triaged clinical information/calls to clinical staff.Accomplishments: -Created training onboarding manual and assisted the Service Access Manager with onboarding new staff members. -Assisted Service Access Manager with monthly panic alarm testing.

Chapel Hill, North Carolina, United States

Administrative Support Associate/Patient Care Coordinator to the Chair of the Department, Dr. Timothy Turvey • Managed calendar which consisted of 3 different clinics, frequent committee meetings, lectures, conferences, and travel.• Developed PowerPoint lectures for conferences and teaching purposes.• Coordinated all patient requests for clinical and administrative scheduling.• Prepared and sent business and private correspondence on behalf of Dr. Turvey.• Scheduled surgeries and pre-care appointments, consultations, re-evaluations, follow-ups, and pre-ops.• Obtained new patient demographics, medical insurance, and referral information.• Assisted with dictations and transcribing medical documentations, manuscripts, and correspondence.• Maintained the monthly report for tracking surgeries and patient count.• Liaison for patients in keeping communication and ensuring treatment questions were answered.

• Developed the monthly newsletter and resident activity calendar with events. • Planned, coordinated, set up and supervised, all exercise, social, and educational events or seminars. • Maintained office inventory supplies for all departments. • Ensured timesheets were turned in and developed the monthly team schedule for coverage. • Assisted marketing in giving tours, move-ins, and going over the “Getting Started Binder” policies and procedures. • Planned a successful Annual Active Aging Expo event with 31 local vendors discussing health, fitness, and safety. • Assisted the Food Service Director on menu allocation for each event and social. • Coordinated transportation arrangements for medical appointments, grocery runs, and outings.

• Successfully recruited new donors as an enthusiastic spokesperson. • Trained campaign coordinators while managing over 100 fundraising accounts. • Delivered presentations to local businesses on donor impact to community. • Liaison to the Division Director of Campaign & Resource Development.

Internship serving as part of a National Corps of Conservation Volunteers for uninsured & low-income patients at two locations: Prescription Assistance Program Coordinator • Helped eligible patients apply for the prescription assistance program to qualify and receive discounted brand name medications. • Assisted Pharmacist in refilling patient’s medication orders, labeling, ordering and sorting. • Received patient’s payment and verified prescription and patient’s identification. Vision Clinic Care Coordinator • Traveled to 5-6 clinics per month to assist each county clinic’s volunteer optometrist by preparing exam rooms. • Trained as an optometric technician. • Processed and scanned uninsured patient's applications. • Informed insured patients with Medicare/Medicaid of their insurance eligibilities. • Optical trained to fit patients for frames, receive patient’s payment, and fill orders in dispensary.

Campus Recreation & Wellness Center; Health Educator • Received Peer Educator of the Year Award 2012-2013 due to fall and spring student evaluations. • Presented to groups about safe sex, alcohol consumption, and how to manage stress and healthy weight. • Undergone training on ways to implement programs and create materials that promote healthy, responsible living. Service Learning Volunteer Center; Student Assistant to the Director • Organized biweekly meetings and agendas for our faculty/student steering committee on implementing service events. • Worked closely with the New York Says Thank You Foundation while on a service trip to rebuild homes in Staten Island. • Founded the “Bully Me Free” Anti-Bullying Campaign. • Developed a week of programs, seminar, and awareness events during National Anti-Bullying Month. • The campaign was featured in the university’s journal.

Master'S Degree, Project Management

Master Of Science - Ms, Health/Health Care Administration/Management

Bachelor Of Science - Bs, Biology, General