Jessica Richards Email & Phone Number

Eugene, Oregon, United States

Built and managed client relationships with a focus on exceptional service, resulting in repeat business.Managed remodel projects for new listings and new investment properties.Negotiated contracts between buyers and sellers, ensuring favorable terms and successful closings.Conducted comprehensive market research to identify emerging trends and property values, contributing to strategic pricing decisions.

Walla Walla, Washington

Coordinated recruitment efforts, including new hire orientation and exit interviews.Administered Civil Service examinations and issued eligibility lists.Oversaw the City Safety Committee as the HR Representative.Developed and administered policies and procedures; including the City Safety Manual.Trained supervisors in leave laws and assisted employees in leave coordination.Developed resources for employees to better understand new leave laws.Implemented a new HRIS system, including training employees in the new ESS.

Walla Walla, Washington

Utilize NEOGOV for recruitment requisitions, layoff lists and GGTP lists.Guide and provide assistance to supervisors regarding hiring practices and policies.Process personnel/payroll actions utilizing HRMS.Update and maintain databases pertaining to new hires, promotions, date calculations, etc.Process and track all Family Medical Leave and Shared Leave requests.

Saint Louis, Missouri

Developed and implemented a twelve week rotational internship program for hospitality undergraduates.Conduct new hire orientation as well as frequent supervisor and manager training sessions.See recruitment efforts from beginning to end, including building ads, interviews, salary negotiations and hiring. Assist with employee relations and investigations.Coach managers on proper employee discipline and termination.Manage all employee benefits, including staying in compliance with the Affordable Care Act.Assisted in the implementation of an employee wellness program.Responsible for safety and wellness committee facilitation and participation.

Saint Louis, Missouri

Conducted candidate pre-screens, reference and background checks, interview scheduling and on-boarding. Maintained and audited employee personnel files.Prepared monthly insurance reports and reconciled invoices.Assisted in the development and updating of job descriptions and training manuals.Responsible for answering phones, employee questions, and retiree inquiries regarding pension.

Bend, Oregon

Responsible for generating season ticket inquiries and purchases, sponsorship sales, and corporate bookings. Used marketing techniques to generate interest in all things regarding the baseball club and Fieldhouse.

Perth, Western Australia

Employed while in Western Australia on a Working Holiday Visa.Promoted to Supervisor after two weeks.Responsible for task distribution and scheduling for a staff of up to six.Provided excellent customer service and resolved customer issues efficiently and effectively.

Kent, Washington

Researched and resolved customer issues over the phone, keeping accurate records of interactions.Maintained records of problems reported by customers, and reported those problems to appropriate department for correction.Handled customer inquiries and problems via Alaska Airlines social media outlets as a part of the Social Care Team.

Greater Seattle Area

Tracked paid search activities and conducted performance analysis.Tracked and optimized social media activities.Supported various email campaigns.Supported testing for online media activity.Collaborated with public relations, advertising, e-commerce, and revenue management as a part of the campaign strategy team.

Pullman, Washington

Conducted an advertising campaign to promote the restaurant to consumers through contemporary digital media.Created a social and digital media campaign through social media outlets, QR codes, and mobile applications.Increased sales during the lunch hours.

Kent, Washington

Engaged in various networking groups and activities to promote membership.Managed all social and digital media outlets.Planned, promoted and hosted events to promote membership.Executed email campaigns to promote membership.

Kent, Washington

Engaged in various networking groups and activities to promote membership.Managed all social and digital media outlets.Planned, promoted and hosted events to promote membership.Executed email campaigns to promote membership.

Issaquah, Washington

Trained and managed a staff of up to five.Handled inventory.Became skilled at developing rapport with all types of people.Worked effectively in a macro-management workplace.

B.A., Communication - Public Relations; Psychology

Education record