My day to day involvement primarily consists of three areas, 1) compliance oversight (ensuring all business operating licenses are valid and renewed as needed, contract review and coordination with legal services, and ensuring documentation for tax preparation). 2) Operational input and QA review of work products. 3)Business operations oversight, which includes billing, invoicing.

Two years of financial planning support (Senior Student Accounts Specialist Financial Counseling). Experience reviewing documentation for certification purposes, as well as experience working in financial planning and accounting software.

Troubleshoot technical issues related to cell phone service and equipment. Speak with associates and clients to resolve concerns and achieve a 100% resolve rate. Maintain deep and current knowledge of all Verizon Wireless products and applications. Partner with multiple departments and coordinate key resources to quickly research and resolving billing inquiries. ● Hired as Customer Service Representative and promoted twice in two year period. Counting On You winner three years running.● Member of the elite Critical Response Team entrusted with investigating and solving calls escalated to the senior manager level.

Accepted transfer to representative level position due to relocation. Goodwill ambassador to clients and temporary associates. Built business relationships while providing an excellent customer experience. Processed credit applications and set credit limits.● Due to management experience, selected to assist in coordinating temporary associate payout and processing payroll. ● Supported Human Resources department by assisting new applicants with the employment process.

Managed sales, credit, customer service, turnover, human resources, inventory expense management operations and store operations for a $20 million annual revenue retail store. Directly supervised team of 5 F/T and up to 30 P/T sales associates with focus on training, meeting sales objectives, exceeding customer satisfaction standards, and employee retention.● Hired from P/T role into the Management Training Program. Responsibility increased from hardlines (shoes, home and kids) to higher revenue and highly coveted softlines (men’s, women’s, juniors and jewelry).● Analyzed data on trends and modified merchandise to increase customer traffic by an average of 30 % in my departments.● Reduced expenses by analyzing peak store times to ensure P/T schedule yielded proper store coverage with minimal idle time.

Greeted customers and processed purchases accurately and efficiently at the point of sale. Maintained a neat, clean, and organized register area. Assisted customers with exchanges. Provided assistance on the sales floor and inventory / stock room organization.

Worked primarily with an Early Intervention Social Worker over the course of a semester. Supported 5 home visits a week to provide Special Instruction and Service Coordination. Ensured correct filing of all supporting information for clients.● Special Instruction: Demonstrated activities the family could use to help the child achieve particular skills.● Service Coordination: Taught caregivers how to schedule appointments and obtain medical information.

Assisted in sales and answering questions about products, services, and merchandise. Supported Pharmacy Technicians as needed to ensure timely dispensation of medications.