Acted as the primary liaison for financial institution stakeholders, using a power and interest matrix to effectively manage relationships and ensure their needs were fully integrated into the product development cycle.Developed and launched a new pricing model for Payaza’s transaction services, contributing to a 35% increase in annual recurring revenue (ARR), enhancing the company's financial performance.Implemented cross-functional feedback loops involving engineering, compliance, and customer support teams, resulting in a 20% improvement in the product development process and faster iteration cycles.Developed a dashboard to track financial performance metrics, customer acquisition costs, and user engagement, utilizing machine learning models to provide actionable insights and ensure alignment with business goals.Utilized data analytics tools, including Power BI, to analyze transaction data and support data-driven decision-making, which led to a 15% reduction in development costs by optimizing resource allocation.Integrated AI-driven customer segmentation and predictive analytics into Payaza's payment platform to enhance customer insights, leading to more personalized services and a 25% increase in customer retention rates.

Responsible for building and leading a community of over 140 product managers across various industries.Foster a culture of learning and growth by providing resources and training to community members, including mentorship opportunities, workshops, and online courses.Build partnerships with other experienced product managers and organizations to expand the reach and impact of the community.

Spearheaded the product team in delivering the second version of the Rise Mobile app, contributing to a 20% growth in investment transactions and a user base expansion to over 200,000.Developed and maintained a prioritized product backlog, breaking down high-level requirements into user stories with detailed acceptance criteria to guide development.Implemented A/B testing and customer acquisition analysis using Google Analytics and Firebase, driving improvements in customer segmentation and product iterations.Designed and developed an admin dashboard for the CRM system, reducing customer support costs by 70% and boosting customer retention by 10%.Worked closely with cross-functional teams to schedule releases, prioritize features, and manage risks associated with project delivery.Facilitated sprint reviews and iteration demos to ensure alignment across stakeholders and provide feedback on the progress of ongoing projects.

Acted as a technical consultant for B2B integrations, collaborating closely with key business partners to successfully integrate Hollatags' API solutions into their existing platforms.Led the engineering team in developing and launching a USSD Billing Platform for telecommunications companies, enhancing accuracy in billing sessions and resulting in a 20% revenue saving.Spearheaded the redesign of the developer portal, which improved the overall API product experience and increased customer satisfaction by 20%.

Led the transition of 70% of company processes from analog to digital, including CRM, ERP, and HR solutions, enhancing operational efficiency and transparency.Created a content framework for business intelligence reporting, encompassing all key areas such as sales, marketing, and operations.Designed user flows, wireframes, and use case diagrams to map out new features and provided detailed documentation to stakeholders.Authored a User Guide for the CRM system and facilitated User Acceptance Testing (UAT) to ensure quality standards were met before product release.Conducted quality assurance activities to maintain high product standards and promptly address any quality issues.