Jessica Olson Email and Phone Number

- Conducted full-cycle recruitment processes with a focus on sourcing candidates through diverse methods ensuring a comprehensive approach to talent acquisition.- Prioritized business development activities and monitor daily operations of business locations located within several markets, across the Midwest and Pacific Northwest- Led a network of 50+ stores nationwide, driving year-over-year business growth- Developed Store Managers & Area Managers’ skills in recruiting, interviewing, coaching, conflict management, critical thinking, and problem solving Selected Contributions:- Won 5 Quarterly Club Elite Awards and Won the Annual Honor for the 2022 year, a significant accolade for District Managers reaching the Top 1% internationally in company-wide key performance metrics- Recognized for Voice of The Associate confidential survey; having the highest internal employee engagement and satisfaction at 8.9 resulting in sharing best practices to North America leaders from 2020 to 2023- Developed and led a global recruitment strategy, along with comprehensive training guides and workshops, which were successfully presented and implemented company-wide in 2017 and 2021- As part of the Diversity & Inclusion Committee, partnered with HR executives & Vice President to implement cultural, social, and ethical long-term changes in awareness, people development, & growth/recognition - Led the successful opening of 15 new stores and the re-opening of 25 stores, providing hands-on leadership to project managers. Contributed significantly to grand opening operations and played a key role in the development of promotional marketing strategies to drive revenue- Reduced shrink YOY through consistent training and enforcement of policies, with best result .48% of gross sales in 2022- Delivered strong talent development results recognized by the Executive Leadership Team; promoted 4 Store Managers to District Managers

- Outlined and implemented plans to drive key performance indicators focused on service, sales, and employee satisfaction- Hands-on involvement and a thorough understanding of organizational procedures, proactively communicated and ensured compliance with internal policies related to Human Resources, Loss Prevention, Security, Logistics, Health, and Safety

- Successfully managed stores in Chicagoland and Northwest Indiana, producing 11%+ growth in sales before being promoted to San Francisco Bay Area market

- Managed daily operations of a flagship store location and providing oversight to 4 additional locations in the Chicagoland region- Supported teams expected to achieve sales objectives and enforced customer service standards- Cultivated a competitive and collaborative in-store environment- Progressively served the company in various positions, including Sales associate, Store manager and Area ManagerSelected Contributions:- Grew store revenues of home store from $1.3M to $1.9M in 1 year in 2012- Achieved the Annual “Club Elite Award” in 2012, an honor reserved for managers who attained the top 1% ranking in company-wide sales and operations- Recognized with a nomination for 'Manager of the Year' in 2013.- Awarded “Best Productivity” and “Best Sales Increase” in the Midwest region in 2013-