Jessica Othon Email & Phone Number

Texas, United States

San Antonio, Texas, United States

•Supervised a cross-functional team of ten-plus individuals while streamlining administrative, training management, and operations for the organization that regularly outperformed 65 sister locations nationwide.•Enhanced customer experience by analyzing negative trends; modified processes; created a customer-centric focus throughout the team.•Responsible for quality control of all new hires; ensured they met required standards; 400+ monthly new hires.•Modified internal controls and quality assurance; increased same-day hire rate and efficiency; reduced errors by over 10%.•Conducted contract audits on 1,000+ new hires; less than 1% error rate.•Conducted medical audit on 100+ applicants; identified error in the process; briefed Chief Executive Officer; modified organization-wide policy.

Maryland, United States

•Supervised a cross-functional team of 3+ individuals while streamlining administrative, training management, and operations for a specialized organization that makes up the top 1% of the U.S. Army.•Collaborated with international military leaders to accommodate worldwide recruitment trips; represented organization; conducted over 75 worldwide events.•Advised the Chief Executive Officer and Army G2 on findings of recruiting audit; conducted quarterly deep-dive; briefed data analytics and risks related to current processes.•Analyzed market trends and recommended more effective ways to attract and recruit top talent; reduced cost by over 25%; created standard operating procedures for future budget preparation and execution.•Performed 500+ internal quality and control checks; ensured the organization used best practices; reduced errors by over 10%.•Assisted in modifying outdated recruiting screening; increased diverse hires.

Kentucky, United States

•Continuously practiced process improvement using root cause analysis; identified, recommended, and implemented solutions; influenced Army-wide policy change.•Acted as project manager on various projects that supported the organization's vision. Partnered with finance, budget, IT, and other support sections to drive project completion and hand-off.•Pulled market analysis, including compensation data; provided recommendations to Chief Executive Officer, other high-level leadership, and recruiting staff to improve processes and strategy.•Conducted individual audits with recruiting team of current methods; better-understood root cause; briefed Chief Executive Officer and other high-level leadership.

Texas, United States

•Supervised a cross-functional team of ten-plus individuals while streamlining administrative, training management, and operations for the organization that regularly outperformed five local sister locations.•Acted as a recruitment subject matter expert by applying best practices for the entire recruitment lifecycle and talent acquisition; achieved over 100% of assigned goals.•Implemented an enterprise-wide strategic planning process; achieved consistent standards across all schools, colleges, universities, and post-secondary institutions. Proactively shared market and competitive intelligence reports across the enterprise to inform business leaders, enhancing their decision-making capabilities. Increased results of the enterprise by 25%.•Represented the organization for recruiting purposes; successfully achieved goals; over 200 new hires; conducted internal quality controls and checks on each hire.•Recognized as a master recruiter; the first female in an organization of 13,500 and only seventeenth to earn the award.

Bachelor'S Degree, Business Administration And Management, General

Army Recruiter Course

Army Recruiting Leader Course (Station / Center Leader)

Advanced Leader Course

Senior Leader Course

Guidance Counselor Operations Course

Bachelor'S Degree, Business Administration And Management, General