Jessica Paddock Email & Phone Number

Werribee, VIC, AU

Melbourne, Victoria, Australia

Melbourne, Victoria, Australia

- Respond to Omni-channel enquiries in efficient manner- Conduct intake and assessments on EAP clients- Perform mental health triages based on clinical needs, including SASH assessments as required- Prepare quarterly and annual reports for stakeholders to demonstrate EAP usage

 Respond to Omni-channel enquiries in efficient manner Conduct advisory sessions for clients in preparation of clinical onboarding Provide recommendations to clients based on clinical needs and programs available

Melbourne, Victoria, Australia

• Respond to Omni-channel member enquiries in efficient manner
• Identifying member services processes for improvement and implementing improvements
• Analyzed and Reconciled data in preparation for data migration to new CRM
• Managed onboarding process for AIOFP members and created reports for Board Submission for new members

Melbourne, Victoria, Australia

• Awarded 3-time Customer First Award based on customer or colleague feedback
• Respond to inbound Member services, employer services and income stream enquiries
• Training and coaching new staff members, including developing coaching plans, providing feedback, implementing changesbased off QA
• Fulfilling statements and stationary to clients, as one of only 2 staff members qualified in contact centre to do so
• Managed social media, email and live chat enquiries within company… Show more
• Managed social media, email and live chat enquiries within company guidelines in a small team of 4

Melbourne, Victoria, Australia

• Managed the language services department for Alfred Health for all campuses including community health centres
• Allocated interpreters to bookings, liaised with various departments to provide language services

Melbourne, Victoria, Australia

• Answering enquiries both over telephone and via email in an efficient manner for timely assignment of interpreters tobookings
• Offering alternative interpreting options, including option of less accredited interpreter, or having a telephone interpreter ifone is not available onsite
• Allocating interpreter services in a timely manner to ensure bookings are fulfilled to at least 70%
• Liaising with agencies and interpreters in a professional manner to maintain professional… Show more
• Liaising with agencies and interpreters in a professional manner to maintain professional relationships
• Facilitated all Northern Health Bookings to maintain Service Level Agreement were kept and bookings were fulfilled to atleast 75% capacity with accredited interpreters were available Show less

Melbourne, Victoria, Australia

• Exceeded targets in Inbound and Outbound Calls in high call volume contact centre
• Maintained data integrity by accurately recording data in fast-paced environment despite distractions and language barriers
• Liaising with agencies and interpreters to guarantee bookings were fulfilled and interpreters were treated with respect whendealing with external agencies

Williamstown, Victoria, Australia

• Answering enquiries both over telephone and via email in a professional and timely manner as sole staff member in office
• Created content for various Social Media platforms, monitored various Social Media platforms and promoted businessacross various Social Media platforms
• Offering alternative travel options, including different dates or tours depending on customer needs as assessed fromconversation and needs analysis
• Liaising with Operations Management and with agents… Show more
• Liaising with Operations Management and with agents to arrange for correct number of buses and catering. includesordering meals, offloading passengers and preparing manifests accurately for pick-ups for drivers
• Processing payments, refunds, reconciling invoices and reconciling income sheets

Melbourne, Victoria, Australia

• Advised quotes to existing customers via outbound calls, informed customers potential savings or under-insurance
• Gained SME product and systems knowledge for AAMI, provided knowledge to colleagues as first-point of contact in-house
• Liaising with other departments and contractor teams in professional manner

Bachelor'S Degree, Security And Counter-Terrorism

Bachelor Of Arts - Ba, Social Work